appendix
Troubleshooting
Symptom | Countermeasures |
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The system does not turn on and the indicator on the | Check if the power supply system is properly connected. |
front panel does not work at all. | Check the system for the input voltage from the power source. |
| If the problem persists even after you have taken the above actions, |
| check the power supplier and replace it with a new one if neccessary. |
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Some channels display just a black screen even if | Check if the camera connected to the system properly displays the |
they receive video sources. | image. Sometimes, this problem may occur on a camera that is not |
| properly connected to the video source. |
| Check if the camera is properly supplied with power. |
| Sometimes, this problem may occur on a channel with weak video |
| signal from a video distributor that is connected to multiple systems. In |
| this case, input the video source of the camera directly into the DVR. |
| This may find the cause and solve the problem. |
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If I press the [REC] button on the front panel, the | Check if there is a free space on the HDD for the recording. |
REC indicator does not flash, nor the player start | Check if the record mode is set to ON in the record mode setting. |
recording. |
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The screen displays the logo image repeatedly. | This may occur from a problem with the main board, or the related |
| software is corrupt. |
| Contact the nearest service center for more information. |
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The Channel button does not work on the Live | The Channel button does not work if the current screen is in the event |
screen. | monitoring mode. |
| In the event monitoring screen, press the [ALARM] button to exit the |
| screen and select a channel. |
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The cursor will not move to the Start button when I | Check if the channel and the date that you want to play are marked |
start the calendar search. | with the V symbol. |
| Both channel and date should be checked before you can start playing |
| with the Start button. |
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When the alarm sounds, I press the [ALARM] button | Press the [MENU] button on the front panel to release the alarm in the |
on the front panel to release the alarm but it does | following way: |
not work. The alarm persists and I could not set it off | 1) To release the event monitoring mode : Monitoring Mode – set the |
in any way. | duration of the event monitoring to Off. |
| 2) To release the alarm sound : Event Record Mode - Alarm (Motion |
| Detection/Video Loss) – deactivate the alarm sound. |
| 3) To release the event : Event Record Mode - Alarm (Motion Detection/ |
| Video Loss) – set the mode to Off. |
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No response is made even if I press the [PTZ] button | Menu Camera Check if the current protocols and other settings |
on the Live screen. | in the PTZ device are properly configured according to the PTZ camera. |
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