Evolve Communications RD5000 manual Troubleshooting, General, Display is blank

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Troubleshooting

General

The Display is blank

Make sure fresh batteries are properly installed.

Devices do not respond to commands

Make sure the remote is in the correct mode. See the top-right corner of the screen to check the current mode of the remote control.

The battery power may be too low. If the Low Battery icon is displayed on the screen, replace all old batteries with new ones.

The remote may not be pointed in the direction of the device. Point the remote directly at the desired device.

The device may be too far away from the remote. Move to within 30 feet of the device.

Something may be blocking the communication between the remote and the device. Check for objects that might be blocking the signal from the remote. Make sure the device you are trying to operate is an IR-compatible unit.

CHAN + / CHAN - is skipping channels

The battery power may be too low. If the Low Battery icon is displayed on the screen, replace all old batteries with new ones.

Check your Program Listings for channel order. Pressing the CHAN+ / CHAN- key should tune to channels in the same sequence that appears in your Program Listings. If the Program Listings is missing a channel you want, visit the Website and edit your Program Listings in the Settings section.

Try modifying the DirecTune* speed in Main Menu > Remote Settings > Advanced Settings > Adjust DirecTune Speed. (see page 53)

Try modifying the DirecTune method in Main Menu > Remote Settings > Advanced Settings > Adjust DirecTune Method. (see page 51)

The remote may not be pointed in the direction of the device. Point the remote directly at the desired device.

The Channel Screen is displaying different channel information from what’s on TV.

The remote may not be pointed in the direction of the device. Point the remote directly at the desired device and try again.

The battery power may be too low. If the Low Battery icon is displayed on the screen, replace all old batteries with new ones.

Retune the channel using the numeric key pad or by pressing the CHAN+ / CHAN- key.

Note	If this problem persists too frequently, try adjusting the DirecTune* speed or
	method. (see pages 51, 53)

*Trademark	Troubleshooting 61

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Contents This changes everything!SM User’s Manual RD5000Table of Contents FAQ Evolve Guide Remote LCD screen IR lens Speaker Connector port Battery coverIntroduction Evolve Guide RemoteComputer Requirements Computer RequirementsKey Descriptions Key DescriptionsKey Layout Key Function Descriptions Listings, Suggestions, and RemindersIntroduction Activate Remote Control Activate Remote ControlInstall Batteries Getting StartedInstall RemoteLinker* Software Press the Enter keySettings, right-click on the RemoteLinker icon Connect RemoteLinker* CableInitiating Web Activation Activate Remote Control at WebsiteStart RemoteLinker* Software Activating and Signing UpSync Remote Control Sync Remote ControlEnter your Password Highlight Setup a Device and press the Select key Setup Remote ControlSetup a TV Press the Down Arrow key to read all the text Read and followInstructions on the screen For this example, we will setup a VCR Setup DevicesHighlight Setup a Device Select key To test the next code Access the ExtendedSelect key. repeat step If the keys you want to testWhen you’re finished testing Access the ExtendedArrow key to access Press the Advanced key toDevice has been Remove a DeviceHighlight Remove a Device RemovedCable box Setup DirecTuneDetermining DirecTune* Device Cable box + TV Or Cable box + TV + VCR Satellite receiverPress the Right Arrow key to continue Setup DirecTune* DeviceHighlight Setup DirecTune Highlight your DirecTune Device and pressFor this example, the Other Press 2 + 3 + Enter , go toGo to step Function is SelectTo step DirecTune setup is completeTest the CHAN+ / CHAN- key Key. repeat stepChannel Screen Using the RemoteInteractivity Key Symbols Program RatingChanging Modes Changing ModesSuggestions Using the Guide KeyUsing the Guide Key Program Listings Channel NumberPress the Up / Down Arrow Browsing and TuningProgram Listings Press the Left / Right ArrowUp / Down Arrow key and a channel popup will appear Quick BrowseChannel Quick Browse Time Quick BrowseAccessing and Tuning Program DescriptionsDescriptions Press the Select key to tune to a highlighted show Press the Down Arrow key to access the Suggestions listSuggestions Reminders Notification Press the Down Arrow key to access the listReminders Tune to the highlighted showAccessing the Reminders List Personal RemindersInteractivity Keys Using Interactivity KeysUsing Interactivity Keys Look for Interactivity Key Interactivity OffersRequesting Web Offers CLIP, WIN, SHOP, or InfoExpress Your Opinion with the Vote Key Press the Vote keyBrowsing Interactivity Offers Menu Screen Using the Menu KeyUsing the Menu Key Tour Remote SupportHelp About RemoteHighlight Set Time and Date Press the Menu key and Select Remote Settings Time and DateTime and Date Press the Select keyExtended Function Screen Using the Advanced KeyUsing the Advanced Key Send a command to Accessing the Extended Function ScreenKey to access the previous or Press the Advanced keyPromo Screens Using the Light KeyUsing the Light Key / Promo Screens InformationalRequest an Email Channel TuningRequest a Link Promo ScreensChannel Promo screens Browsing PromosAlert Screens Please setup DirecTuneTime and Date Reset No DirecTune* Device FoundSorry, TV Listings Have Expired Sorry, Offers Have ExpiredSorry, Requests Are Full End of TV ListingsView DirecTune* Settings Advanced SettingsView Device Settings View Device Settings / View DirecTune SettingsAdjust DirecTune Method Adjust DirecTune* MethodPress the Right Arrow key when you are finished testing Highlight a Method and pressAdjusting DirecTune Method Is completeHighlight a speed and press Adjust DirecTune* SpeedAdjust DirecTune Speed Adjusting the DirecTune method. see Channel Key Settings Channel Key SettingsChannel Key Settings are complete Press the Right Arrow key Highlight Yes or No and press the Select keyAdd or Clear Channel Lock Add or Clear Channel Lock To set Channel Lock on Channel Lock set up is Highlight the device you want CompleteAdd or Clear Volume Lock Add or Clear Volume LockHighlight a device you want to Set Volume Lock onVolume Lock set up is General TroubleshootingDevices do not respond to commands Display is blankSetting up SyncingWhy are there no program titles in the Program Listings? What is my DirecTune* device?Remote is in VCR mode, but where are the VCR keys? How often should I sync my remote to update my TV Listings?Remote Settings Advanced Settings View DirecTune Device 64 FAQSpecifications Technical SpecificationsLicense Agreement License AgreementSoftware License Agreement License Agreement License Agreement Privacy Policy Privacy PolicyPrivacy Policy Summary Index IndexChannel Quick Browse, 30 Index Index Safety ServiceExclusions and Limitations Limited WarrantyService and Customer Support Contact Evolve Guide Remote* User’s ManualEvolve Communications, Inc Technology Drive, Suite Irvine, CA