Evolve Communications RD5000 manual Setting up, Syncing

Page 63

Troubleshooting

The Time and Date Reset screen is displayed

You will see this screen when you install new batteries. You can set the time and date manually in the remote (see page 42) or login to our Website and sync the remote.

Setting up

The brand name for my device is not listed

Choose an UNKNOWN brand (last one on the list) and follow the setup procedure. (see Page 16 step 5)

I made mistakes while setting up

Press the Left Arrow key to go back to previous screens. Press the

MENU key to start all over.

I can’t find the key functions on the remote to test the codes

Access the Extended Function Screen by pressing the ADVANCED key and test the functions listed in the Extended Function Screen. (see pages 17, 18)

None of the codes work for my device

In a highly unlikely event, if none of the codes work for your device you can setup again and choose an UNKNOWN brand when you are asked to choose. the brand for your device. You will be testing all the codes in the library. Although one of these codes may work for your device, we cannot guarantee it.

Syncing

I can’t sync the remote

Make sure you are connected to the Internet before syncing the remote. Make sure that the RemoteLinker* cable is properly connected to the remote and the computer before syncing the remote.

Check to see if the RemoteLinker software is configured to communicate with the serial port that is connected to the RemoteLinker cable. To access COM port settings, right-click on the RemoteLinker icon located in the lower right corner of your computer screen. Choose Settings. Select the number of the COM port to which you will be connecting the cable and click Apply.

Make sure that no other software is using the serial port that RemoteLinker software is attempting to use.

Read the Readme.wri file in Program Files\ RemoteLinker.

Note	If the RemoteLinker * cable is not properly connected to your remote and the
	computer, you will see a “Trouble communicating with the remote” dialog box
	on the computer. Check and verify that the RemoteLinker cable is properly
	connected.
Note	If there is a communication error within your computer system, you
	will see a “Cannot initialize the serial port” dialog box on your computer.
	Make sure your serial port is not in conflict with any other software.
62 Troubleshooting	*Trademark

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Contents User’s Manual RD5000 This changes everything!SMTable of Contents FAQ Evolve Guide Remote LCD screen IR lens Speaker Connector port Battery coverIntroduction Evolve Guide RemoteComputer Requirements Computer RequirementsKey Descriptions Key LayoutKey Descriptions Listings, Suggestions, and Reminders Key Function DescriptionsIntroduction Getting Started Activate Remote ControlInstall Batteries Activate Remote ControlPress the Enter key Install RemoteLinker* SoftwareConnect RemoteLinker* Cable Settings, right-click on the RemoteLinker iconActivating and Signing Up Activate Remote Control at WebsiteStart RemoteLinker* Software Initiating Web ActivationSync Remote Control Enter your PasswordSync Remote Control Setup Remote Control Setup a TVHighlight Setup a Device and press the Select key Read and follow Instructions on the screenPress the Down Arrow key to read all the text Setup Devices Highlight Setup a DeviceFor this example, we will setup a VCR Select key If the keys you want to test Access the ExtendedSelect key. repeat step To test the next codePress the Advanced key to Access the ExtendedArrow key to access When you’re finished testingRemoved Remove a DeviceHighlight Remove a Device Device has beenCable box + TV Or Cable box + TV + VCR Satellite receiver Setup DirecTuneDetermining DirecTune* Device Cable boxSetup DirecTune* Device Highlight Setup DirecTunePress the Right Arrow key to continue Device and press Highlight your DirecTuneFunction is Select Press 2 + 3 + Enter , go toGo to step For this example, the OtherKey. repeat step DirecTune setup is completeTest the CHAN+ / CHAN- key To stepProgram Rating Using the RemoteInteractivity Key Symbols Channel ScreenChanging Modes Changing ModesUsing the Guide Key Using the Guide KeySuggestions Channel Number Program ListingsPress the Left / Right Arrow Browsing and TuningProgram Listings Press the Up / Down ArrowTime Quick Browse Quick BrowseChannel Quick Browse Up / Down Arrow key and a channel popup will appearProgram Descriptions Accessing and TuningDescriptions Press the Down Arrow key to access the Suggestions list SuggestionsPress the Select key to tune to a highlighted show Tune to the highlighted show Press the Down Arrow key to access the listReminders Reminders NotificationPersonal Reminders Accessing the Reminders ListUsing Interactivity Keys Using Interactivity KeysInteractivity Keys CLIP, WIN, SHOP, or Info Interactivity OffersRequesting Web Offers Look for Interactivity KeyPress the Vote key Express Your Opinion with the Vote KeyBrowsing Interactivity Offers Using the Menu Key Using the Menu KeyMenu Screen About Remote Remote SupportHelp TourPress the Select key Press the Menu key and Select Remote Settings Time and DateTime and Date Highlight Set Time and DateUsing the Advanced Key Using the Advanced KeyExtended Function Screen Press the Advanced key Accessing the Extended Function ScreenKey to access the previous or Send a command toInformational Using the Light KeyUsing the Light Key / Promo Screens Promo ScreensPromo Screens Channel TuningRequest a Link Request an EmailBrowsing Promos Channel Promo screensNo DirecTune* Device Found Please setup DirecTuneTime and Date Reset Alert ScreensEnd of TV Listings Sorry, Offers Have ExpiredSorry, Requests Are Full Sorry, TV Listings Have ExpiredView Device Settings / View DirecTune Settings Advanced SettingsView Device Settings View DirecTune* SettingsHighlight a Method and press Adjust DirecTune* MethodPress the Right Arrow key when you are finished testing Adjust DirecTune MethodIs complete Adjusting DirecTune MethodAdjust DirecTune* Speed Adjust DirecTune SpeedHighlight a speed and press Adjusting the DirecTune method. see Channel Key Settings Channel Key SettingsHighlight Yes or No and press the Select key Channel Key Settings are complete Press the Right Arrow keyAdd or Clear Channel Lock Add or Clear Channel LockComplete Channel Lock set up isHighlight the device you want To set Channel Lock on Add or Clear Volume Lock Add or Clear Volume LockSet Volume Lock on Volume Lock set up isHighlight a device you want to Display is blank TroubleshootingDevices do not respond to commands GeneralSyncing Setting upHow often should I sync my remote to update my TV Listings? What is my DirecTune* device?Remote is in VCR mode, but where are the VCR keys? Why are there no program titles in the Program Listings?64 FAQ Remote Settings Advanced Settings View DirecTune DeviceTechnical Specifications SpecificationsLicense Agreement Software License AgreementLicense Agreement License Agreement License Agreement Privacy Policy Privacy Policy SummaryPrivacy Policy Index Channel Quick Browse, 30Index Index Index Service SafetyEvolve Guide Remote* User’s Manual Limited WarrantyService and Customer Support Contact Exclusions and LimitationsTechnology Drive, Suite Irvine, CA Evolve Communications, Inc