Evolve Communications RD5000 manual What is my DirecTune* device?, Faq

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FAQ

What is my DirecTune* device?

This is the device that you use in your system to change channels (typically a TV, cable box, satellite receiver or VCR). To determine the DirecTune device for your system, see page 20 for more details.

The remote is in VCR mode, but where are the VCR keys?

The VCR key functions are located in the Extended Function Screen under

the ADVANCED key. To access them, press the ADVANCED key. Highlight the desired function and press the SELECT key to send the command.

Note	You may see more functions in the Extended Function Screen than were on
	your original remote. If you experience a command not working, verity that
	you have selected a function that works on your original remote.

Why are there no program titles in the Program Listings?

The GUIDE Remote* stores up to seven days of TV Listings. If you have not downloaded the listings from the Website in more than seven days, the program titles will be blank. The program titles will appear again in your remote after you log in at our Website and sync your remote.

Check to see if your time and date is set correctly. To access the time and date settings, press the MENU key and SELECT Remote Settings >

Time and Date > Display Time and Date. If incorrect, set the correct time and date. (see page 42)

How often should I sync my remote to update my TV Listings?

We recommend that you sync your remote at least once a week. This ensures you have up-to-date TV Listings in your remote.

Why are my Interactivity keys (VOTE, CLIP, WIN, SHOP, and INFO) not working?

Make sure you have a DirecTune* device setup. (see page 20)

Make sure that the remote is controlling the DirecTune device. If not, press the MODE keys to access the DirecTune device.

Make sure that the TV Listings have not expired. To check the TV Listings expiration date, press the MENU key and SELECT Remote Support > About Remote. If the TV Listings have expired, log in at our website and sync your remote.

I want to see my Interactivity Offer requests right away. Is this possible? Yes. You can sync your remote as often as you want. To review your

InteractivityOffer requests, go to the Links sections at	www.GuideRemote.com.

*Trademark	FAQ 63

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Contents This changes everything!SM User’s Manual RD5000Table of Contents FAQ LCD screen IR lens Speaker Connector port Battery cover IntroductionEvolve Guide Remote Evolve Guide RemoteComputer Requirements Computer RequirementsKey Layout Key DescriptionsKey Descriptions Key Function Descriptions Listings, Suggestions, and RemindersIntroduction Activate Remote Control Install BatteriesActivate Remote Control Getting StartedInstall RemoteLinker* Software Press the Enter keySettings, right-click on the RemoteLinker icon Connect RemoteLinker* CableActivate Remote Control at Website Start RemoteLinker* SoftwareInitiating Web Activation Activating and Signing UpEnter your Password Sync Remote ControlSync Remote Control Setup a TV Setup Remote ControlHighlight Setup a Device and press the Select key Instructions on the screen Read and followPress the Down Arrow key to read all the text Highlight Setup a Device Setup DevicesFor this example, we will setup a VCR Select key Access the Extended Select key. repeat stepTo test the next code If the keys you want to testAccess the Extended Arrow key to accessWhen you’re finished testing Press the Advanced key toRemove a Device Highlight Remove a DeviceDevice has been RemovedSetup DirecTune Determining DirecTune* DeviceCable box Cable box + TV Or Cable box + TV + VCR Satellite receiverHighlight Setup DirecTune Setup DirecTune* DevicePress the Right Arrow key to continue Highlight your DirecTune Device and pressPress 2 + 3 + Enter , go to Go to stepFor this example, the Other Function is SelectDirecTune setup is complete Test the CHAN+ / CHAN- keyTo step Key. repeat stepUsing the Remote Interactivity Key SymbolsChannel Screen Program RatingChanging Modes Changing ModesUsing the Guide Key Using the Guide KeySuggestions Program Listings Channel NumberBrowsing and Tuning Program ListingsPress the Up / Down Arrow Press the Left / Right ArrowQuick Browse Channel Quick BrowseUp / Down Arrow key and a channel popup will appear Time Quick BrowseAccessing and Tuning Program DescriptionsDescriptions Suggestions Press the Down Arrow key to access the Suggestions listPress the Select key to tune to a highlighted show Press the Down Arrow key to access the list RemindersReminders Notification Tune to the highlighted showAccessing the Reminders List Personal RemindersUsing Interactivity Keys Using Interactivity KeysInteractivity Keys Interactivity Offers Requesting Web OffersLook for Interactivity Key CLIP, WIN, SHOP, or InfoExpress Your Opinion with the Vote Key Press the Vote keyBrowsing Interactivity Offers Using the Menu Key Using the Menu KeyMenu Screen Remote Support HelpTour About RemotePress the Menu key and Select Remote Settings Time and Date Time and DateHighlight Set Time and Date Press the Select keyUsing the Advanced Key Using the Advanced KeyExtended Function Screen Accessing the Extended Function Screen Key to access the previous orSend a command to Press the Advanced keyUsing the Light Key Using the Light Key / Promo ScreensPromo Screens InformationalChannel Tuning Request a LinkRequest an Email Promo ScreensChannel Promo screens Browsing PromosPlease setup DirecTune Time and Date ResetAlert Screens No DirecTune* Device FoundSorry, Offers Have Expired Sorry, Requests Are FullSorry, TV Listings Have Expired End of TV ListingsAdvanced Settings View Device SettingsView DirecTune* Settings View Device Settings / View DirecTune SettingsAdjust DirecTune* Method Press the Right Arrow key when you are finished testingAdjust DirecTune Method Highlight a Method and pressAdjusting DirecTune Method Is completeAdjust DirecTune Speed Adjust DirecTune* SpeedHighlight a speed and press Adjusting the DirecTune method. see Channel Key Settings Channel Key SettingsChannel Key Settings are complete Press the Right Arrow key Highlight Yes or No and press the Select keyAdd or Clear Channel Lock Add or Clear Channel LockChannel Lock set up is Highlight the device you wantTo set Channel Lock on CompleteAdd or Clear Volume Lock Add or Clear Volume LockVolume Lock set up is Set Volume Lock onHighlight a device you want to Troubleshooting Devices do not respond to commandsGeneral Display is blankSetting up SyncingWhat is my DirecTune* device? Remote is in VCR mode, but where are the VCR keys?Why are there no program titles in the Program Listings? How often should I sync my remote to update my TV Listings?Remote Settings Advanced Settings View DirecTune Device 64 FAQSpecifications Technical SpecificationsSoftware License Agreement License AgreementLicense Agreement License Agreement License Agreement Privacy Policy Summary Privacy PolicyPrivacy Policy Channel Quick Browse, 30 IndexIndex Index Index Safety ServiceLimited Warranty Service and Customer Support ContactExclusions and Limitations Evolve Guide Remote* User’s ManualEvolve Communications, Inc Technology Drive, Suite Irvine, CA