Mitsubishi Electronics WD-52528, WD-62527, WD-62528 Troubleshooting, Problem Possible Solution

Troubleshooting

	Problem	Possible Solution
1.	The TV remote control does not work.	• Check that the batteries are installed correctly.
		• Check that the selected switch is set to “TV”.
		• Be no further than 20 feet from the TV when using the remote control.
		• Program the remote control to operate the TV (Appendix C).
2.	The TV takes several seconds to respond.	• It is normal for digital channels to take longer to tune in.
		• Press ENTER after a channel number to avoid delays.
		• Use a 4 digit number for an over-the-air digital channel
		• Use a 6 digit number for cable digital channels
3.	Cable provider needs information to start	On the remote control, press TV MENU and then enter the numbers 999
	CableCARD™ service.	to display the Host ID and CableCARD™ ID information.
4.	You cannot access a channel.	• Use number keys instead of CHANNEL up/down.
		• Be sure the channel you want to view is in memory. See page 68.
		• Check that the TV is turned to the correct device or antenna for that
		channel, by pressing the DEVICE button.
		• Make sure the V-Chip lock is off.
		• If tuned to Digital channels, have physical channel in memory.
5.	On-screen displays appear each time you	This is part of normal TV operation.
	change a function.
6.	You cannot program the TV to turn on	• The TV may be locked.
	automatically (timer function)	• The clock may not be set.
7.	There is no sound even when the volume is	• Check audio source in Device Menu.
	turned up.	• Check to see if the MUTE button is on.
		• The TV’s “Listen to:” setting may be set to SAP.
		• Check that the “TV Speakers” setting is On in the Audio/Video menu.
8.	NetCommand unable to learn specific device	• Device does not use IR format for remote control signal. ITT and RF
	keys.	formats cannot be learned.
		• Room lighting may affect the signal. Have the remotes very close (6
		inches or less) to the TV during Learning.
		• If using a Mitsubishi remote control make sure slide switch is not set
		to TV position.
		• Some but not all device key functions can be learned by
		NetCommand. For example, POWER and PLAY may be learned, but
		other functions may not.
		• The signal from the remote control may not be strong enough. Insert
		fresh batteries and try Learning again.
9.	You have forgotten your V-Chip pass code.	See Appendix A, Bypassing the V-Chip Lock.
10.	Lamp indicator light is a steady red.	Turn the TV off for at least 2 minutes. Turn back on. If light is still red,
		the lamp has failed. Replace it. See Appendix H for lamp replacement
		information.
11.	Lamp indicator light is a steady yellow.	Lamp’s elapsed time has exceeded 5,000 hours. Purchase a new lamp.
		See Appendix H for lamp replacement information.
12.	Lamp indicator light is a flashing yellow.	Lamp cover door is open or lamp cartridge is not secure. See Appendix
		H for lamp replacement information.
13.	Status indicator light is a steady yellow.	Operating temperature or room temperature has exceeded proper
		levels. Clean the TV’s dust filter or cool the room. See Appendix G for
		filter cleaning information.
14.	Status indicator light is a steady/flashing red.	• Service may be required. Turn off the TV and unplug the set from the
		AC power source. Wait one minute and then plug the set back in.
		• If the LED in still on, contact your dealer or a Mitsubishi Authorized
		Service Center to arrange for a service evaluation. Listings of
		Mitsubishi Authorized Service locations can be obtained from our
		website site, www.mitsubishi-tv.com or by calling 1-800-332-2119.
15.	PIP does not display a picture.	• Make sure the V-Chip lock is off.
		• Not all inputs can be displayed as a PIP.
16.	Digital channels do not appear in PIP.	Normal PIP operation.
17.	Not all channels appear in multiple PIP/POP.	Digital channels do not display in PIP/POP.

98 Chapter 6. Special Features