6 Troubleshooting
Contact Philips
Warning: Do not attempt to repair the TV yourself. This may cause severe injury, irreparable damage to your TV or void your warranty.
If you cannot resolve your problem, refer to
the frequently asked questions (FAQs) for this TV at www.philips.com/support.
You can also contact Philips Consumer Care in your country for support. You can find the contact number in the leaflet that accompanies the TV.
Take a note of your TV model and serial number before you contact Philips. These numbers are printed on the back of the TV and on the packaging.
General TV
The TV does not switch on:
∙Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.
∙Make sure that the power cable is securely connected.
∙Make sure that the power switch at the base or back of the TV is switched on.
The TV does not respond to remote control or front controls when switched on
The TV requires some time to start up. During this time, the TV does not respond to the remote control or front controls. This is normal behavior.
The standby light on the TV blinks red:
Disconnect the power cable from the power outlet. Wait until the TV cools down before you reconnect the power cable. If the blinking reoccurs, contact Philips Consumer Care.
You forgot the code to unlock the child lock feature:
Enter ‘8888’.
EN 56
The TV menu is in the wrong language:
Change the TV menu to your preferred language.
For more information, see Set up your TV > Menu language (Page 40).
When you are turning the TV on, off or to standby, you hear a creaking sound from the TV chassis:
No action is required. The creaking sound is due to the normal expansion and contraction of the TV as it cools and warms up. This does not affect performance.
When the TV is in standby, a startup splash screen is displayed, then returns to standby mode:
This is normal behavior. When the TV is disconnected and reconnected to the power supply, the startup screen is displayed at the next startup.
To switch on the TV from standby, press 
on the remote control or press any key on the front of the TV.
TV channel
Previously installed channels do not appear in the channel list:
Make sure that the correct channel list is selected.
No digital channels were found during the installation:
∙Make sure that the TV supports
∙Make sure that the antenna is properly connected and the correct network is selected.