Tips and Troubleshooting
When upgrading software, the messages appear in the wrong language
1On your PC, open your Internet browser and go to http://www.homecontrol.philips.com. Follow the link to the software upgrades section.
2Download and start the RC9800i Firmware Upgrade Tool;
3Connect the RC9800i to your PC via the USB cable;
4Switch the RC9800i off and on again, and keep the Back key pressed while the device starts up;
5Choose your language;
6Follow the instructions on the PC screen and on your RC9800i.
■EPG
I can’t activate the EPG
If you can’t activate your EPG, check the following:
■Is your wireless network operational?
■Can your device access the wireless network? See ‘Network Settings’ on page 15;
■Have you entered the correct activation code? See ‘Electronic Program Guide (EPG)’ on page 46.
I have activated the EPG application on my RC9800i, but it still doesn’t work
If the activation of the EPG was successful, but the EPG application still doesn’t work, check the following:
■Have you assigned your EPG lineup? See ‘Assigning Lineups to Devices’ beginning on page 50;
■If there are no EPG Data displayed in the EPG application, check whether your Time, Date and Time Zone settings are correct. See ‘Date & Time Settings’ on page 17;
■Have valid EPG data been downloaded? To find out how to consult the EPG download status, see ‘Downloading EPG Data’ on page 49. If the download is in progress, allow time for the EPG to finish downloading.
■Are the search criteria correct? If no items have been found in the EPG data, change your search criteria/filters. See ‘Searching Programs’ on page 34.
Note If any download errors occurs, the Download Status screen will indicate the error.
Online Information
Consult http://www.homecontrol.philips.com to find the latest information on your RC9800i. You will find, amongst other material, the most up to date version of this ‘Tips and Troubleshooting’ chapter.
Support for Your Philips Connected Planet Product
Philips products have been designed and manufactured in accordance with the highest quality standards. If your Philips Connected Planet product is not working correctly, we recommend that you check your user manual to verify that your product is properly connected and configured. The website for Connected Planet support (http://www.philips.com/support) offers you all of the information you need to optimally enjoy your product – this includes help to get started, frequently asked questions and interactive troubleshooting.
User Manual |
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