Philips PFL43X7T/12 Picture issues, Sound issues, There is a picture but sound quality is poor

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Some devices may require you to manually enable HDMI audio output. If HDMI audio is already enabled but you still cannot hear audio, try changing the digital audio format of the device to PCM ('Pulse Code Modulation'). Refer to the documentation accompanying your device for instructions.

Picture issues

The TV is on, but there is no picture or the picture is distorted:

∙Make sure that the antenna is properly connected to the TV.

∙Make sure that the correct device is selected as the display source.

∙Make sure that the external device or source is properly connected.

There is sound but no picture:

Make sure that the picture settings are set correctly.

There is poor TV reception from an antenna connection:

∙Make sure that the antenna is properly connected to the TV.

∙Loud speakers, unearthed audio devices, neon lights, high buildings and other large objects can influence reception quality. If possible, try to improve the reception quality by changing the antenna direction or moving devices away from the TV.

∙If reception on only one channel is poor, fine-tune this channel.

There is poor picture quality from connected devices:

∙Make sure that the devices are connected properly.

∙Make sure that the picture settings are set correctly.

The TV did not save your picture settings:

Make sure that the TV location is set to [Home]. You can change and save settings in

this mode.

The picture does not fit the screen; it is too big or too small:

Try a different picture format.

The picture format keeps changing with different channels:

Try applying specific picture format instead of [Auto zoom].

The picture position is incorrect:

Picture signals from some devices may not fit the screen correctly. Check the signal output of the device.

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The picture from broadcasts is scrambled:

You may need a Conditional Access Module to access content. Check with your service operator.

An "e-sticker" banner displaying information appears on the TV display: The TV is in [Shop] mode. To remove the e-sticker, set the TV to [Home] mode, then restart the TV. See Set up your TV > Other settings > Location (Page 41).

The computer display on the TV is not stable:

∙Make sure that your PC uses the

supported resolution and refresh rate. See Product specifications > Display resolutions (Page 61).

∙Change the TV picture format to [Unscaled].

Sound issues

There is a picture but sound quality is poor:

If no audio signal is detected, the TV automatically switches the audio output off

—this does not indicate malfunction.

∙Make sure that all cables are properly connected.

∙Make sure that the volume is not muted or set to zero.

∙Make sure that the TV speaker setting is selected. Press ADJUST, select [Speakers], then select [TV].

∙Make sure that the TV audio output is connected to the audio input on the HDMI-CEC enabled or EasyLink compliant home theatre device. Sound should be heard from the home theatre speakers.

∙

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Contents PFL43x7H/12 PFL43x7K/12 PFL43x7T/12 Contents Smart TV TV tourHigh Definition TV Media playbackTV controls Ensure that your TV and smartphone are EasyLink controlsSmartphone control Your TV Network and the InternetImportant information SafetyRisk of electric shock or fire 3D, health warning Screen careLock the TV Pixel characteristicsCE compliance Trademarks and copyrights Compliance with EMFEnd of use SustainabilityEnergy efficiency PlayReady Final ProductsHelp and support Switch the TV on Switch TV on or offAdjust TV volume Watch TVManage favourites Switch TV channelsManage channel lists Select a source Use smart settingsListen to digital radio Change picture format Following settingsView programme guide From broadcasterWatch 3D Watch content∙ Subtitles Enable or disable subtitles when available What you needWhat you can do Switch off 3DView media Play files from computer∙ Stop Stop playback ∙ Repeat Repeat a video Play files from USBPlay options ∙ Show info Display the file information Listen to musicBrowse Smart TV Can register at any time Connect the TV to the InternetSmart TV options Access Smart TV Applications AppsRent online videos Video on to the video memory. While Remote controlDownload the video That the video is ready to playAccess interactive TV Interactive TV∙ You can pause a programme for a maximum of 90 minutes Install USB hard drivePause TV Make sure that it is connected to itsPause a live TV broadcast Devices to the TV Start recordingPreferences Programme guide From network Select Schedule, then press OK to confirm the end timeWatch recordings Select a date from the pop-up window, then press OKManage recordings Game settingPlay games Add a game consoleText options View TextSelect a Text languageDigital text Set locks and timersSearch TextChild lock SleeptimerUse EasyLink Parental ratingSystem audio control Listen to another device when TV is in standbyControl devices simultaneously Synchronise audioSynchronise audio Press Select Setup TV settings EasyLink TV speakersSelect speaker output DeviceView Scenea ∙ Reset Reset to default factory settings Settings assistantMore picture settings Picture and soundReset picture and sound Channel settingsMore sound settings Automatic installInstall digital channels Install analogue channelsFine-tune analogue channels Copy channels Update channel listCheck the country setting Skip the search for channelsSatellite settings Install satellite channelsMenu language Language settingsAdd and remove satellites Audio languageVisually impaired access Universal access settingsHearing impaired access Subtitles on digital channelsTV demo Other settingsPlacement LocationUpdate with USB Update softwareRestore default settings Update from digital broadcastCable quality About cablesPb Pr Blu-ray or DVD disc player Connect devicesConnect the disc player to the TV with an Hdmi cable TV receiver Video recorder Game console Connect the game console to the TV with an Hdmi cableHome theatre Connect the digital camera to the TV with a USB cable Digital cameraDigital camcorder Connect the digital camcorder to the TV with an Hdmi cableComputer Connect more devicesUSB hard drive Connect the USB hard drive to the TV with a USB cableKeyboard and mouse Add new device Watch a connected deviceConnect the keyboard and mouse to the TV with a USB cable Rename device Network and the InternetRemove device This section is only for Wi-Fi ready TVs Wired connectionWi-Fi ready Connect TV network name If your router has WPA WiFi Protected Scan for routers Common interface Watch CAM servicesPush the CAM in as far as it will go General issues Channel issuesSound issues Picture issuesThere is a picture but sound quality is poor Connection issues Network issuesWireless network is distorted or not found Contact PhilipsDisplay resolutions Power and receptionDisplay and sound Multimedia Supported multimedia connectionsConnectivity For 42 and 47 inch models 15-18 mm Supported TV mountsHelp version UMv 313913705423Age rating CAM, see Conditional Access Module 56 channel listAudio sync Page Sound settings, reset 35 standby VGA Visually impaired 40 volume YouTube YPbPr, component videoDocument order number
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