Problems and Solutions Guide

IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem, please contact Power Wheels® Consumer Relations, toll-free at 1-800-348-0751between 9AM - 7PM (EST) Monday through Friday and 11AM - 5PM (EST) Saturday. Or, contact your local Power Wheels® authorized service center. For the location nearest you, please visit us on-line at www.powerwheels.com, or call 1-800-348-0751.

PROBLEM	POSSIBLE CAUSE	SOLUTION
Vehicle does not run	Undercharged battery	Charge the battery. A new battery should have been
		charged for at least 18 hours before using the vehicle for
		the first time. After first-time use, recharge the battery for
		at least 14 hours after each use. Never charge the battery
		longer than 30 hours.
		Check all connectors. Make sure the charger connector is
		tightly plugged into the battery, and that the charger is
		plugged into the wall.
		Make sure power flow to the wall outlet is “ON”.
	Charger is not working	There is no sure way to tell if your charger is working unless
		you have a volt meter. If you suspect there is a problem with
		your charger, contact your local Power Wheels® authorized
		service center. They can test your charger for you.
	Tripped thermal fuse	The built-in thermal fuse may "trip" and shut down operation
		of the vehicle if the vehicle is overloaded or the driving
		conditions too severe. Once a fuse has "tripped", remove
		your foot from the pedal and wait 25 seconds before
		operating the vehicle again. To avoid repeated automatic
		shutdowns, do not overload the vehicle by exceeding the
		65 lb maximum weight capacity or by towing anything behind
		the vehicle. Do not drive up hills or run into fixed objects,
		which can cause the wheels to stop spinning while power
		is still being supplied to the motors. If a thermal fuse
		continually trips, contact your local Power Wheels®
		authorized service center.
	Loose wires or loose connectors	Check all wires and connectors. Make sure the motor
		harness connector is plugged into the battery and that
		there are no loose wires around the motors.
	Dead battery	If your battery is old or if you have not followed Battery
		Care instructions, your battery may be dead. If you are
		unsure whether or not the battery is dead, you can have
		it tested at your local Power Wheels® authorized
		service center.
	Electrical switch damage	The electrical switches can become corroded due to
		exposure to water or moisture, or can jam due to loose dirt,
		sand or gravel. Contact your local Power Wheels® authorized
		service center for diagnosis and repair.
	Motor damage	Contact your local Power Wheels® authorized service center
		for diagnosis and repair.
Vehicle was running but	Loose wires or loose connectors	Check all wires and connectors. Make sure the motor
suddenly stopped		harness connector is plugged into the battery, and that there
		are no loose wires around the motors.
	Tripped thermal fuse	The built-in thermal fuse may "trip" and shut down operation
		of the vehicle if the vehicle is overloaded or the driving
		conditions too severe. Once a fuse has "tripped", remove
		your foot from the pedal and wait 25 seconds before
		operating the vehicle again. To avoid repeated automatic
		shutdowns, do not overload the vehicle by exceeding the
		65 lb maximum weight capacity or by towing anything behind
		the vehicle. Do not drive up hills or run into fixed objects,
		which can cause the wheels to stop spinning while power is
		still being supplied to the motors. If a thermal fuse continually
		trips, contact your local Power Wheels® authorized
		service center.

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PROBLEMS AND SOLUTIONS GUIDE

PROBLEM

POSSIBLE CAUSE

SOLUTION