Polycom user manual System Diagnostics, Saving and Restoring the V2IU 4350 Configuration

User Manual V2IU 4350 Converged Network Appliance

4 System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Viewing Software Version, Hardware Platform and the LAN MAC Address 4–1

Viewing the ALG registration code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Enter the Registration Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Viewing Networking Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Routing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Link Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Interface Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Viewing Advanced System Information . . . . . . . . . . . . . . . . . . . . . . . . 4–4 System Uptime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4 Process Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4 Memory Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4 System Logging Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Passive Voice Call Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Accessing Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5 Verify Registered Voice and Video Devices . . . . . . . . . . . . . . . . . 4–6 Performing a Ping Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7 Performing a Traceroute Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7 Restarting Networking Processes . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8 Rebooting the 4350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

5 Saving and Restoring the V2IU 4350 Configuration . . . . . . 5–1

The ewn Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 Create a Backup File and Save in Local Flash . . . . . . . . . . . . . . . . . . . 5–2 Copy a Backup File to a Remote TFTP Server . . . . . . . . . . . . . . . . . . . 5–2 Download a Backup File from a Remote TFTP Server . . . . . . . . . . . . 5–2

List the Available Backup Files 5–2

Delete a Backup File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Load a Backup File so that it Becomes the Running Configuration . 5–3

6 Upgrading the V2IU 4350 . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

Upgrade Procedure for Software Revision 1.3.11 or Later . . . . . . . . . . . . 6–1

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Appendix–1

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix–1 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix–2

Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1

END-USER LICENSE AGREEMENT FOR POLYCOM® SOFTWARE . Regulatory Notices–1

4