APPENDIX
GETTING HELP
Troubleshooting Section in this User’s Guide
Please refer to the Troubleshooting section (p.38) first, as it contains some of the most common problems that users encounter.
Website Customer Support/FAQ
For problems that are not listed in the Troubleshooting section, please visit our customer support website at
camera model picture in the “Camera Support” Section. Most of the latest support issues are posted and answered in the FAQ section. If the problem you are encountering is not listed either in the troubleshooting section of this User’s Guide or the FAQ section on our website, you can also
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation that are not listed either in the troubleshooting section of this User’s Guide or the FAQ section on our website, feel free to speak to or email a customer service representative. Before emailing or calling us, please have the following information ready:
Camera Information: | Computer Information: |
Name of camera model | Operating System |
Camera Serial Number | Processor Speed (MHz) |
| Computer Make and Model |
| Amount of memory |
| Exact Error message received |
For Camera Support via
For Camera Support please contact:
Toll Free in the US and Canada:
• (866)
Web:
Toll Free in Europe:
UK:
Spain:
Germany:
Italy:
France:
Toll:
• +31-53-4829779
Concord and the Concord logo are registered trademarks or trademarks of Concord Camera Corp., in the United States and/or other countries. Microsoft and Windows are either registered tr ademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mac and Macintosh are registered trademarks or trademarks of Apple Computer, Inc. in the U.S. and other countries. All other brands and product names are either registered trademarks or trademarks of their respective owners.
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