Concord Camera Eye-Q 3340z manual Getting Help, Troubleshooting Section

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GETTING HELP

GETTING HELP

You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support representative.

Troubleshooting Section

If you need help with your camera, refer to the Troubleshooting section of this manual on page p.57

Website Customer Support/FAQ

Please visit our customer support website at: www.support.concord-camera.comto view the FAQ section. Most support issues are answered in the Frequently Asked Questions (FAQ) section.

Customer Support

Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation, you can speak to or e-mail a customer service representative. Please have the following information available:

Camera Information:	Computer Information:
Name of camera model	Operating System
Camera Serial Number	Processor Speed (MHz)
Camera Info in camera (p.33):	Computer Make and Model
FW Version	Amount of memory
FW Part Number	Exact Error message received
Date	CD-ROM Part Number
Comment

For Camera Support please contact:

	Toll Free in the US and Canada:	Toll Free in Europe:
	• (866) 522-6372	• UK: 0800-1696482
	Monday – Friday 8:00am – 8:00pm
		• Spain: 900-973195
	Saturday: 9am – 5pm
		• Germany: 0800-1800563
	Sunday: 12pm – 4pm
		• Italy: 800-781883
	Web: www.concord-camera.com
		• France: 0800-917599
	Email: support@concord-camera.com

Toll:

• 31-53-4829779

Monday – Friday 09:00 – 18:00 Saturday & Sunday: closed (Central European Time)

Email: support@concord-camera.com

For ArcSoft Technical Support on Photo Editing Software, please contact:

In the USA and Canada:	In Europe:
ArcSoft, Inc.	Arcsoft, Inc.
46601 Fremont Blvd.	Unit, Shannon Industrial
Fremont, CA 94538	Estate
Monday – Friday	Shannon, Co. Clare, Ireland
8:30AM - 5:30PM (PST)	Tel: +353 (0) 61 702087
Tel: (510) 440-9901	Fax: +353 (0) 61 702001
Fax: (510) 440-1270	E-mail: europe@arcsoft.com
Web: www.arcsoft.com
E-mail: support@arcsoft.com

Note: Working hours are subject to change without prior notice.

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Contents User’s Guide English Top/Front Camera OverviewBottom/Back LCD IconsTable of Contents Regulatory Information Camera Features Package ContentsGetting Started Attaching the Wrist Strap How to Charge the Rechargeable BatteriesCharging Rechargeable Batteries Important Tips Loading the Batteries Checking the Battery LevelInternal Memory How to take out the SD cardStatus Memory in Use Inserting the Memory CardSetting the Language Setting the LANGUAGE, Date and TimeLanguages Date Format Setting TV Option Turning the Camera on and OFFSetting the Time Setting the DateTurning the LCD On and Off Setting the CAMERA’S Operational ModeFlash Ready LED Taking a Picture with the ViewfinderTaking a picture with the viewfinder Flash Ready LED Status DescriptionAUTO-FOCUS Lock Taking a Picture with the LCDTaking a picture with the LCD To use the focus lockHow to set the flash Setting the FlashHow to use optical zoom Taking a Picture with Optical ZoomHow to activate or deactivate Digital Zoom How to use digital zoomTaking a Picture with Digital Zoom Photography HintsUsing the Main Menu in Camera Mode Using the Main Menu Capture Mode OptionsCapture Mode Option Description How to use self-timer SELF-TIMERSetting Macro Mode Macro ModeTaking a picture in Macro Mode Continuous Shooting Using Continuous shootingImage Resolution Image Quality How to change the qualityJpeg Quality CompressionHow to change the White Balance White Balance Mode DescriptionWhite Balance EV Compensation How to use EV CompensationExposure Compensation ModeScene Selection How to set the scene selectionTo record a video clip Taking Video ClipsTo stop recording Video Clip InformationHow to review a video clip Using Review modeReviewing Your Files Resolution How to enlargeEnlarging Stored Pictures Using the Delete Menu in Review mode Using the Delete MenuDeleting Your Files How to delete all filesDelete One Delete AllHow to view your files Using Thumbnail ModeCustomizing the Camera Settings - + Setup Menu and Features Using the Setup menuSetting the Language Setting the Auto OFF TimeTo set the Language Setting the Time Setting the DateSetting the LCD Brightness How to set the LCD BrightnessOFF Option Default StatusInstallation Requirements Installation GuideComputer System Requirements Windows MacintoshColor Description Using the Installer Splash ScreenIdentifying your operating system Flow Diagram for Software InstallationSystem Proceed to Identifying Your Operating SystemClick on Install Camera Drivers Step Click Next Installing the Driver and Directx 9 Windows 98/98SEStep USB Mass Storage Driver and DirectXStep Click Next Click Finish Step Click InstallOn Install Microsoft DirectX Step Installing Directx 9- WindowsOn Install ArcSoft PhotoImpression 2000 Step Installing Arcsoft Photoimpression ALL Windows UsersStep Click Next Step Click Finish Click on Install Adobe Acrobat Reader Step Restart the computer later Click Next StepDownloading Pictures and Video Clips Onto Your Computer Connecting the Camera to the ComputerDownloading files from the camera For Windows UsersFor Macintosh Users Using Arcsoft PhotoimpressionWindows Only Windows 98/98SE Unplugging Your Camera from the ComputerWindows ME/2000/XP MacintoshChanging the TV Mode setting TV Mode Viewing and Deleting Your Files on TVConnecting the camera to the television Connecting the Camera to the TelevisionUsing the TV as a Live Viewfinder Reviewing pictures and video clips on your TVSymptom Possible Cause Possible Solution TroubleshootingSymptom Possible Cause Possible Solution LCD Installing Software and Drivers Website Customer Support/FAQ Before You E-mail or Call us Troubleshooting SectionGetting Help Camera Information Computer InformationCamera Specifications Cleaning the camera body Safety Tips and MaintenanceCleaning the lens, viewfinder and LCD Safety TipsPrecautions for SD Memory Cards Precautions for batteriesFCC Information Regulatory InformationTested to comply With FCC standards For Home or Office USE User Information