
Problem | Cause  | Solution  | 
  | 
  | 
  | 
Pictures/Videos are  | Not enough light  | ✔ Increase the light on the  | 
noisy or grainy  | 
  | subject.  | 
  | 
  | |
  | 
  | ✔ Select a High sharpness (low  | 
  | 
  | frame rate) on the “Video  | 
  | 
  | Settings” window.  | 
  | 
  | ✔ On the PictureWorks Live  | 
  | 
  | “Camera Setup” window, set  | 
  | 
  | the Shutter Speed to Normal to  | 
  | 
  | allow for slower shutter speeds  | 
  | 
  | for taking pictures and videos  | 
  | 
  | indoors.  | 
  | 
  | ✔ Select a Finished Size for the  | 
  | 
  | pictures or videos which is  | 
  | 
  | smaller than the maximum  | 
  | 
  | available.  | 
  | 
  | 
  | 
Viewfinder image has a  | In extreme low light or  | ✔ If the Auto White Balance does  | 
strange coloring  | bright light, or changing  | not correct itself within 30  | 
  | lighting conditions, the  | |
  | seconds, adjust the Hue slider  | |
  | Auto White Balance can  | |
  | on the “Video Settings”  | |
  | fail to provide the best  | |
  | window to correct the colors.  | |
  | results.  | |
  | ✔ Click on Restore Defaults on | |
  | 
  | |
  | 
  | the PictureWorks Live  | 
  | 
  | “Camera Setup” window  | 
  | 
  | (Exposure and Color tab). This  | 
  | 
  | will reset the color balance  | 
  | 
  | settings.  | 
  | 
  | ✔ Select one of the preset color  | 
  | 
  | balance settings (incandescent,  | 
  | 
  | fluorescent, or daylight).  | 
  | 
  | ✔ Adjust the Hue slider to  | 
  | 
  | provide the best color.  | 
  | 
  | 
  | 
Viewfinder image is too  | When moving the  | If the Auto Exposure does not  | 
light or too dark  | camera between extreme  | correct itself within 30 seconds,  | 
  | low light and extreme  | adjust the exposure manually by  | 
  | bright light, the Auto  | adjusting the brightness slider on  | 
  | Exposure may fail to  | the “Video Settings” window. (To  | 
  | provide the best results.  | return to Auto Exposure mode,  | 
  | 
  | click on the Auto Exposure check  | 
  | 
  | box.)  | 
  | 
  | 
  | 
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