Kodak DVC323 manual Troubleshooting Problems

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Troubleshooting Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

General Maintenance and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Cleaning the Lens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Solving Camera Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 Faxed Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 Kodak Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2Warranty & Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-1 Warranty Time Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-1 Warranty Repair Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-1 Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-2 Application Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .W-3 How to Obtain Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-3 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-4 FCC Compliance and Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . .W-4 Canadian DOC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-4 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-5

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Contents Camera User’s Guide Page Table of Contents Troubleshooting Problems Getting Started Package Contents Your DVC323 Camera Camera Part DescriptionCamera Specifications Specification DescriptionGetting Started System Requirements Minimum System RequirementsAdditional Requirements for Recording Audio Installing Your DVC323 Camera Additional Requirements for VideoconferencingInstalling Software InstallationTwain Connecting Your DVC323 Camera Universal Serial Bus USB ConnectionMonitor Adjustment Connect Camera Capturing Pictures Videos CompositionLighting Good Very Good Excellent Light TypeAdjusting Your Camera Settings Viewing the Video Settings WindowTurn Auto White Balance on or off Color Balance Auto White BalanceSetting ExposureShutter Speed Max. Frame Zoom Quality RateAdjusting Your Camera for Videoconferencing Printing Your Pictures General Maintenance and Safety Troubleshooting ProblemsCleaning the Lens Running Diagnostics Error Description Code Cause SolutionTroubleshooting Problem Cause Solution Solving Camera ProblemsClick on the Device Manager Camera connected On a dark area Click on Restore Defaults on Problem Cause Solution Troubleshooting Getting Help Online ServicesFaxed Information Kodak Customer Support Country Help number FaxHelp Warranty Time Period Warranty Repair CoverageLimitations How to Obtain Service Application SupportFCC Compliance and Advisory Regulatory InformationCanadian DOC Statement Important Safety Instructions