Blackberry RAL10IN manual Troubleshooting

9: Reference

Troubleshooting

Issue	Possible cause	Possible solution
The handheld does	The battery is not	Reinsert the battery.
not turn on.	inserted correctly.	Refer to the Getting
		Started and Quick
		Reference Card.
	The battery is too low.	Charge the battery.
		Refer to the Getting
		Started and Quick
		Reference Card.
The handheld does	Various.	Reset the handheld: Press
not respond or is		the Alt key + the Right
”frozen”.		Shift key + the
		Backspace key.
The display is difficult	The handheld is in a	Turn on the backlighting:
to read.	poorly lit area.	Press the Power button.
	The display font is too	Increase the size of the
	small.	display font.
		Refer to page 117.
The handheld does	The wireless radio is off.	Click the Turn Wireless
not notify you of		On icon.
events such as
messages, phone	The notification is not set	Change the notification
calls, or the alarm.	to notify you audibly.	to Tone or
		Vibrate+Tone.
		Refer to page 113.
	The notification volume	Increase the notification
	is too low.	volume.
		Refer to page 113.
	The alarm is set at the	Reset the alarm and, if
	wrong time.	you are using 12 hour
		format, verify the AM or
		PM setting.
		Refer to page 99.
	The calendar event does	Set a reminder.
	not have a reminder set.	Refer to page 85.

132 User Guide