Kodak A-61514 manual Problem solving, Problem Possible Solution

Page 34

Problem solving

Occasionally, you may experience a problem with your scanner. In many cases, you can easily fix the problem yourself. To perform suggested maintenance, refer to the Maintenance section. You may also need to check your scanning application.

Problem

Possible Solution

 

 

The scanner will not scan/

Make sure that:

feed documents

• the power cord is plugged in and the power is on.

 

• the scanner access door is completely closed.

 

• the proper power-up sequence was followed, the scanner’s green light is on,

 

and the software has enabled scanning.

 

• documents are making contact with the feed module.

 

• the height of batched documents is less than 10.2 mm (0.4 in.) or

 

approximately 150 sheets of 60 g (16 lb.) paper.

 

• documents meet specifications for size, weight, and type, etc.

 

• for thicker documents, you lift the gap release button during feeding.

 

• you check the feed module and separator module for signs of wear, and

 

replace these parts if necessary.

 

You can also power the scanner down and power up again or follow the

 

instructions in “System Is Not Responding” in this section.

 

 

Calibration has failed

Make sure that:

 

• the lamps have been on at least three minutes.

 

• you are using a proper calibration target. Use the 12 in. x 12 in. square

 

calibration target (CAT No. 127 1436).

 

• the transport area is clear of obstructions.

 

 

Documents are jamming

Make sure that:

 

• the output tray and guides are adjusted for the length of documents

 

being scanned.

 

• all jammed documents have been removed from the paper transport area.

 

• documents meet specifications for size, weight, and type, etc.

 

• all staples and paper clips have been removed from the documents.

 

• the separator module and feed module are clean and properly installed.

 

• the drive rollers are clean.

 

• the imaging guides are clean.

 

 

“False” paper jams

• Make sure that the paper transport area is clean.

are occurring

 

 

 

35.6 cm (14 in.) or longer

Make sure that the input and output tray extenders are pulled out to provide

documents are not feeding or

support for long documents.

are jamming

 

A-61514 September 2004

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Contents User’s Guide Contents Using the Scanner TroubleshootingScanner features IntroductionSpeed/capacity Throughput Paper transport featuresImage quality features Maintenance 200 dpiPreparing documents for scanning Recommended documentsSafety information User precautionsPower system Safety and regulatory agency approvalsEnvironmental information Acoustic emission United States EMC statementsJapan Minimum system configuration Installing the ScannerSite specifications System requirementsRecommended system configuration Unpacking the scanner Registering your scannerRemoving the foam sheet Scanner components FrontRear Internal Making connections Power setup Dry locationPage Page Tray extenders and side guides Closing the input and output trays Using the Scanner Starting and stopping scanning Automatic feedingManual feeding Continuous feedingDamaged documents Maintenance Cleaning the scannerCleaning the separator module Front roller cover Page Cleaning the imaging guides Cleaning the paper path Replacing partsCAT No September Indicator lights Troubleshooting Service indicator lights Page System is not responding Color image quality Problem solving Problem Possible SolutionMaintenance section Transporting the scanner Appendix a Specifications Humidity Operating TemperaturePower Consumption Heat LoadAppendix B Supplies and Accessories Document I M a G I N G
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