Philips KX-HCM8 Troubleshooting, About Network Camera Setup, Problem Cause and Remedy

Operating Instructions

5.4Troubleshooting

	About Network Camera Setup
Problem	Cause and Remedy
When Setup	• Reconnect the AC adaptor if installation is not completed within
CD-ROM	20 minutes.
cannot find	• Do not connect Network Camera over a broadband router.
Network
	Setup program cannot detect Network Camera.
Camera.
	• If IP address is not assigned to the PC, setup program cannot
	find Network Camera. Confirm that IP address is assigned to
	the PC in the way shown on page 23. IP address of the PC can
	be assigned on TCP/IP Properties window to access through
	the steps in the TCP/IP Properties Table on page 24.
	• Confirm that the Network Configuration from setup program is
	enabled on Network window on page 50.
	• When you set up Network Camera in [Type 3], connect
	temporarily Network Camera in [Type 1], [Type 2] or [Type 4].
	• Antivirus software on the PC may interfere with the setup
	program. Disable the firewall of the antivirus software only
	when setting up Network Camera.
When Setup	• Reconnect the AC adaptor if installation is not completed within
program fails to	20 minutes.
save the	• Network may have the trouble. Confirm the parameters and the
network
	connections of Network Camera through page 18—page 31.
parameters.
Top Page does	• Confirm that Default Gateway address is correct on Network
not appear in	window on page 50.
the Internet	• The broadband router needs Port Forwarding (IP Masquerade)
Connection.
	feature. Refer to the broadband router's manual for details.
	• Packet Filtering of the broadband router may prohibit access
	from an external network. Refer to broadband router's manual
	for details.
	• Access Network Camera from the Internet with the global IP
	address of the broadband router and port number of Network
	Camera.
	• Some broadband routers reject the global IP address to access
	Network Camera on the same LAN. Access with the private IP
	address of Network Camera.

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