Fairchild CAM/CMOS-2K.LS user manual Product Support

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SECTION 7

Product Support

If after troubleshooting your camera, and you still have problems, collect the following data about your application and situation and call Fairchild Imaging Customer Support.

Note: You may want to photocopy this page to fax to Fairchild Imaging @ 408-735-7352

Your Name

Company name

Your phone number

Your Fax number

Product Model Number

(e.g. CAM/CMOS – 2K.LS)

Camera serial number

Detailed description of problem encountered	Please attach description with as much detail as
	appropriate

When calling Fairchild Imaging, 1-800-325-6975, ask for Customer Support.

Fairchild Imaging • CAM/CMOS-2K.LS Line Scan Camera User’s Manual • Rev C• 35 of 42

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Contents OWL Camera Series CAM/CMOS-2K.LS EMC EMC ConformanceTerminology CAM/CMOS-2K.LS Line Scan Camera Rev B Fairchild Imaging, IncTable of Contents Camera Link Introduction TroubleshootingHandling Instructions Product SupportUsability Camera HighlightsDescription ProgrammabilityFull Spectrum of Applications Camera Specification RDI and Mrdi Performance SpecificationLink Thermal ConsiderationsRDI and Mrdi Responsivity Curve Image Sensor Page Camera Hardware Interface Installation OverviewConnectors, Pinouts, and Cables Camera Pin # Frame Grabber Pin # Channel Link Signal Power SupplyBack View of CAM/CMOS 2K.LS LED Indicator Status LampHirose Receptacle Quick Start with the Camera LinkTM Interface CommandsCamera Control You must cover lens when performing this operation SSM LED Command Definition Summary Camera Command SummaryGSN Four Modes for Synchronizing with the CAM/CMOS 2K.LSSummary of CAM/CMOS-2K.LS Modes Line Start End 1 -- Mode 1 Freerunning 2 -- Mode 2 ExSync Synchronization ExSync Camera Input LineValid Camera Output ElectShutter CAM/CMOS-2K.LS Synchronization Timing ValuesMechanical and Optical Guidance Camera Dimensions and Mounting FacilitiesLens Mount Extender Tube LensingPage Page Light Sources LensesPositioning Accuracy of the Sensor Chip in the Camera IlluminationLens Modeling Preventing ESD Damage Cleaning the Sensor WindowHandling Instructions Electrostatic DischargeOther Areas You Should Check TroubleshootingCheck the Obvious Things Out First Use the Camera Control Interface to Perform ChecksHorizontal Lines or Patterns in Output Data Clocking/Output SignalsNo Output Or Non Specification Output Everything Seems To Be Working, But No ImageProduct Support Camera LinkTM Introduction Channel Link is a Widely-Used Signaling MethodCommunication Video Data SignalsCamera Control Signals For More Information on CameraLinkTM PowerPort Assignments Figure A.1 Channel Link Operation Camera Link Connections -- the MDR 26-Pin ConnectorPage Page Figure A.4 Camera Link Cable