Axis Communications 223M user manual Emergency recovery procedure, Axis support

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56AXIS 223M - Troubleshooting

Emergency recovery procedure

If power to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis223m.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Reinstall the camera.

6.Windows - If you are using a DHCP server, type the following from a command/DOS prompt:

arp -d <IP address of camera>

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Contents Axis 223M Network Camera User’s Manual About this Document Contents Axis 223M Product Features Overview LED Accessing the Camera Access from a browserSetting the focus Setting the root passwordAccessing the camera from the Internet Live View LayoutAMC Audio controls Motion Jpeg Video StreamsVideo stream types How to stream MPEG-4 MPEG-4 protocols and communication methodsRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other methods of accessing the video streamAxis Media Control Other MPEG-4 clients Setup Tools Accessing the setup tools from a browserImage appearance Video and Image SettingsImage settings Test Text overlay settingsVideo stream Upload and use an overlay/mask Overlay/Mask settingsOverlay/Mask type Overlay image requirements Advanced settingsCamera Settings MPEG-4 Settings Mjpeg Settings Audio Audio Settings Enable AudioAudio Channels Audio mode Audio Input Audio Output Live View Config Use custom settingsUpload Own Web Files Own HomeUser Defined Links Action ButtonsOutput Buttons Example Check Show custom LinkDefault Video Format Default ViewerViewer Settings Html ExamplesSequence Mode External VideoDefinitions Event ConfigurationEvent Servers Configuring Event Types How to set up a triggered eventTriggered event Click Add triggered... on the Event TypesPre-trigger and Post-trigger buffers Scheduled EventSettings Camera TamperingMotion Detection Port Status Object size, history and sensitivitySystem Options Security UsersSecurity IP Address Filtering ReferralsSecurity Https Security Authentication process CA serversDate & Time Network Basic TCP/IP SettingsIP Address Configuration Network Advanced TCP/IP Settings ServicesDNS Configuration NTP ConfigurationNAT Traversal Host Name ConfigurationLink-Local IPv4 Address Network Socks Network TrafficNetwork Smtp email Network QoS Quality of ServiceQoS Settings Network Snmp Network UPnPNetwork RTP Multicast/MPEG-4 Network BonjourLED Settings MaintenanceSupport Support OverviewAdvanced Logs & ReportsAbout Resetting to the factory default settings Using the Control ButtonUnit Connectors Terminal connectorTerminal connector pinout table Terminal connector schematic diagramSchematic diagram Power terminal block and Power connectors Power connectionsPower connector block RS-232 connector Troubleshooting Basic ConfigurationChecking the firmware Upgrading the firmwareEmergency recovery procedure Axis supportSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressVideo/Image problems general Status and Network indicator LEDs are flashing red rapidly Replacing the lens Removing and attaching the lensTechnical Specifications LensUsers System integration General performance considerations Optimizing your systemFrame rates Motion Jpeg and MPEG-4 BandwidthAxis 223M Technical Specifications Glossary of Terms Axis 223M Glossary of Terms Index Axis 223M IndexRtsp