Axis Communications 223M Troubleshooting, Checking the firmware, Upgrading the firmware

Page 55

AXIS 223M - Troubleshooting 55

Troubleshooting

Checking the firmware

Firmware is software that determines the functionality of the AXIS 223M. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup >

Basic Configuration.

Upgrading the firmware

When you upgrade the firmware with a file from the Axis Web site, your Axis camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings should be saved when the firmware is upgraded (providing the fea- tures are available in the new firmware) although this is not guaranteed by Axis Communications.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •If you suspect the firmware upgrade for the camera has failed, always wait at least 5-10 min- utes before restarting the upgrade process.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

•Always read the upgrade instructions available with each new release, before updating the firm- ware.

Image 55

Contents Axis 223M Network Camera User’s Manual About this Document Contents Axis 223M Product Features Overview LED Access from a browser Accessing the CameraAccessing the camera from the Internet Setting the root passwordSetting the focus Layout Live ViewAMC Audio controls Video stream types Video StreamsMotion Jpeg MPEG-4 protocols and communication methods How to stream MPEG-4Axis Media Control Other methods of accessing the video streamRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Accessing the setup tools from a browser Setup ToolsImage settings Video and Image SettingsImage appearance Video stream Text overlay settingsTest Overlay/Mask type Overlay/Mask settingsUpload and use an overlay/mask Camera Settings Advanced settingsOverlay image requirements MPEG-4 Settings Mjpeg Settings Audio Channels Audio mode Audio Settings Enable AudioAudio Audio Input Audio Output Use custom settings Live View ConfigOwn Home Upload Own Web FilesExample Check Show custom Link User Defined LinksAction Buttons Output ButtonsHtml Examples Default Video FormatDefault Viewer Viewer SettingsExternal Video Sequence ModeEvent Servers Event ConfigurationDefinitions Click Add triggered... on the Event Types Configuring Event TypesHow to set up a triggered event Triggered eventScheduled Event Pre-trigger and Post-trigger buffersCamera Tampering SettingsMotion Detection Object size, history and sensitivity Port StatusReferrals System OptionsSecurity Users Security IP Address FilteringSecurity Https Security CA servers Authentication processIP Address Configuration Network Basic TCP/IP SettingsDate & Time NTP Configuration Network Advanced TCP/IP SettingsServices DNS ConfigurationLink-Local IPv4 Address Host Name ConfigurationNAT Traversal Network Traffic Network SocksQoS Settings Network QoS Quality of ServiceNetwork Smtp email Network Bonjour Network SnmpNetwork UPnP Network RTP Multicast/MPEG-4Support Overview LED SettingsMaintenance SupportLogs & Reports AdvancedAbout Using the Control Button Resetting to the factory default settingsTerminal connector Unit ConnectorsTerminal connector schematic diagram Terminal connector pinout tablePower connector block Power connectionsSchematic diagram Power terminal block and Power connectors RS-232 connector Upgrading the firmware TroubleshootingBasic Configuration Checking the firmwareAxis support Emergency recovery procedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsVideo/Image problems general Status and Network indicator LEDs are flashing red rapidly Removing and attaching the lens Replacing the lensLens Technical SpecificationsUsers System integration Optimizing your system General performance considerationsBandwidth Frame rates Motion Jpeg and MPEG-4Axis 223M Technical Specifications Glossary of Terms Axis 223M Glossary of Terms Axis 223M Index IndexRtsp