Axis Communications 215 PTZ-E user manual Customer Services

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AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting

Customer Services

If you contact the Axis support desk, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Contents Axis 215 PTZ/ Axis 215 PTZ-E About This Document Legal ConsiderationsAxis 215 PTZ/AXIS 215 PTZ-E Table of Contents Setting the Password Accessing the cameraAccessing from a browser Accessing the camera from the InternetPan/Tilt/Zoom controls Live ViewArea Zoom Control panel Viewer controlsJava applet Server push not available for Microsoft Internet ExplorerQuickTime Still ImageMotion Jpeg Video and Audio StreamsVideo Stream Types Axis Media Control How to stream MPEG-4MPEG-4 protocols and communication methods Other MPEG-4 clients Other methods of accessing the video streamAccessing the Audio Streams Axis 215 PTZ only Audio transmission methods Axis 215 PTZ onlySetup Accessing the setup tools from a browserVideo Stream Video & Image settingsOverlay Settings Overlay image requirements Overlay Image SettingsAdvanced settings Profile@Level Properties MPEG-4 SettingsBit Rate Control Audio Channels Audio Settings Axis 215 PTZ onlyEnable Audio Audio InputIf Microphone is selected set the Input sensitivity to Audio OutputAdvanced Audio Settings Axis 215 PTZ only Modify the Axis Look Live View Config Live View LayoutCustom Settings Upload Own Web Files Own Home Show Setup linkDefault Viewer User Defined LinksExternal Video Viewer settingsHtml Examples Osdi Zones PTZ Configuration Preset PositionsSequence Mode Advanced LimitsControl Queue Advanced Ctrl PanelAdvanced Calibration Event Configuration Event ServersTriggered Event How to set up a triggered eventEvent Types Click Add triggered on the Event typesPre-trigger and Post-trigger buffers How to set up a scheduled eventMotion Detection Scheduled EventParameter How to configure Motion DetectionPort Status Axis 215 PTZ only History SensitivitySystem Options Security802.1X Network Admission Control Date & Time Basic TCP/IP SettingsServices NetworkAdvanced TCP/IP Settings Link-Local IPv4 AddressNetwork Smtp email Network QoS Quality of ServiceNetwork Socks Network TrafficNetwork RTP/MPEG-4 Network SnmpNetwork UPnP Network BonjourMaintenance Upgrade Server See Updating the Firmware, onSupport Resetting to Factory Default SettingsConfiguration Advanced Specifications Unit Connectors Terminal connector for Axis 215 PTZ only Axis 215 PTZ Network CameraColor Indication Connection diagramPower connection Updating the Firmware TroubleshootingChecking the Firmware Customer Services Disconnect power from the Axis 215 PTZ/AXIS 215 PTZ-E Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Problems with the MPEG-4 formatSnapshot images Video Image ProblemsMechanical problems Technical Specifications LensProcessors and memory Installation, managementAudio Axis 215 PTZ only Software not incl Accessories Optimizing your system File sizesGeneral performance considerations Bandwidth Frame rates Motion JpegFrame rates MPEG-4 Axis 215 PTZ/AXIS 215 PTZ-E Technical Specifications Glossary of Terms Etrax Ethernet Token Ring Axis Axis own microprocessorSee also IP Internet Protocol VOP See VOP SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the networkAxis 215 PTZ/ Axis 215 PTZ-E Glossary of Terms Index Axis Vapix APIAxis 215 PTZ/AXIS 215 PTZ-E Index

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