Axis Communications 215 PTZ-E user manual Customer Services

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AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting

Customer Services

If you contact the Axis support desk, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Contents Axis 215 PTZ/ Axis 215 PTZ-E About This Document Legal ConsiderationsAxis 215 PTZ/AXIS 215 PTZ-E Table of Contents Setting the Password Accessing the cameraAccessing from a browser Accessing the camera from the InternetPan/Tilt/Zoom controls Live ViewArea Zoom Control panel Viewer controlsJava applet Server push not available for Microsoft Internet ExplorerQuickTime Still ImageMotion Jpeg Video and Audio StreamsVideo Stream Types Axis Media Control How to stream MPEG-4MPEG-4 protocols and communication methods Other MPEG-4 clients Other methods of accessing the video streamAccessing the Audio Streams Axis 215 PTZ only Audio transmission methods Axis 215 PTZ onlySetup Accessing the setup tools from a browserVideo Stream Video & Image settingsOverlay Settings Overlay image requirements Overlay Image SettingsAdvanced settings Profile@Level Properties MPEG-4 SettingsBit Rate Control Audio Channels Audio Settings Axis 215 PTZ onlyEnable Audio Audio InputIf Microphone is selected set the Input sensitivity to Audio OutputAdvanced Audio Settings Axis 215 PTZ only Modify the Axis Look Live View Config Live View LayoutCustom Settings Upload Own Web Files Own Home Show Setup linkDefault Viewer User Defined LinksExternal Video Viewer settingsHtml Examples Osdi Zones PTZ Configuration Preset PositionsSequence Mode Advanced LimitsControl Queue Advanced Ctrl PanelAdvanced Calibration Event Configuration Event ServersTriggered Event How to set up a triggered eventEvent Types Click Add triggered on the Event typesPre-trigger and Post-trigger buffers How to set up a scheduled eventMotion Detection Scheduled EventParameter How to configure Motion DetectionPort Status Axis 215 PTZ only History SensitivitySystem Options Security802.1X Network Admission Control Date & Time Basic TCP/IP SettingsServices NetworkAdvanced TCP/IP Settings Link-Local IPv4 AddressNetwork Smtp email Network QoS Quality of ServiceNetwork Socks Network TrafficNetwork RTP/MPEG-4 Network SnmpNetwork UPnP Network BonjourMaintenance Upgrade Server See Updating the Firmware, onSupport Resetting to Factory Default SettingsConfiguration AdvancedSpecifications Unit ConnectorsTerminal connector for Axis 215 PTZ only Axis 215 PTZ Network CameraColor Indication Connection diagramPower connection Updating the Firmware TroubleshootingChecking the Firmware Customer Services Disconnect power from the Axis 215 PTZ/AXIS 215 PTZ-E Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Problems with the MPEG-4 formatSnapshot images Video Image ProblemsMechanical problems Technical Specifications LensProcessors and memory Installation, managementAudio Axis 215 PTZ only Software not incl Accessories Optimizing your system File sizesGeneral performance considerations Bandwidth Frame rates Motion JpegFrame rates MPEG-4 Axis 215 PTZ/AXIS 215 PTZ-E Technical Specifications Glossary of Terms Etrax Ethernet Token Ring Axis Axis own microprocessorSee also IP Internet Protocol VOP See VOP SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the networkAxis 215 PTZ/ Axis 215 PTZ-E Glossary of Terms Index Axis Vapix APIAxis 215 PTZ/AXIS 215 PTZ-E Index
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215 PTZ-E specifications

Axis Communications 215 PTZ-E is a robust and versatile surveillance camera designed for enhanced monitoring capabilities across various environments. This camera exemplifies Axis's commitment to quality and innovation in the field of video surveillance. With its PTZ (pan-tilt-zoom) functionalities, it allows operators to cover expansive areas, making it an excellent choice for outdoor surveillance applications.

One of the standout features of the Axis 215 PTZ-E is its exceptional image quality. It is equipped with a high-resolution sensor that delivers clear and detailed images, even in varying light conditions. The camera supports multiple video resolutions, ensuring that users can select the resolution that best fits their requirements, whether that’s for detailed analysis or general monitoring. Additionally, the camera’s ability to function effectively in low-light environments makes it ideal for 24/7 surveillance.

In terms of its design, the Axis 215 PTZ-E is built to withstand the elements. It is housed in a weather-resistant enclosure, making it suitable for both indoor and outdoor use. The camera also features built-in heaters and fans, ensuring optimal performance regardless of the temperature variations in its surroundings.

Axis has incorporated advanced technologies in the 215 PTZ-E that enhance its operational capabilities. The camera comes equipped with powerful 18x optical zoom, allowing users to zoom in on distant objects without sacrificing image quality. This is particularly useful for monitoring large areas or for identifying specific objects or individuals from a distance. The PTZ functionality grants the camera the ability to pan 360 degrees and tilt 90 degrees, offering comprehensive coverage and the flexibility to follow moving targets.

Motion detection features are also integral to the Axis 215 PTZ-E. The camera can be programmed to trigger alerts or recordings upon detecting movement, thereby enhancing security by ensuring that all suspicious activities are monitored closely. Furthermore, users can set predefined patrol paths, allowing the camera to automatically navigate specific routes, reducing the need for constant manual operation.

With its open architecture design, the Axis 215 PTZ-E is compatible with a wide range of third-party software and systems, making it a flexible choice for diverse surveillance setups. It also supports Power over Ethernet (PoE), simplifying installation and reducing the need for additional cabling.

In summary, the Axis Communications 215 PTZ-E stands out as a powerful surveillance tool equipped with high-resolution imaging, durability for outdoor use, advanced PTZ capabilities, and integration flexibility. Its combination of features makes it an ideal solution for comprehensive security monitoring in various settings.