Axis Communications 215 PTZ-E user manual Symptoms, Possible Causes and Remedial Actions

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AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

 

 

 

 

 

Using ARP Ping

The IP address must be set within two minutes after the power has been applied to the AXIS 215 PTZ/AXIS 215 PTZ-E,

 

 

restart the server and try again. Also, make sure the ping length is set to 408.

 

The AXIS 215 PTZ/AXIS 215 PTZ-E is

If the IP address intended for the AXIS 215 PTZ/AXIS 215 PTZ-E and the IP address of your computer are located on

 

located on a different subnet

different subnets, you will not be able to set the IP address. Contact your network administrator for an IP address on

 

 

the same subnet as the computer you are performing the installation from.

 

The IP address is being used by another

Disconnect power from the AXIS 215 PTZ/AXIS 215 PTZ-E.

 

device

Run the Ping command (in a Command/DOS window, type ping and the IP address of the unit).

 

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may already

 

 

be in use by another device on your network. You must obtain a new IP address and reinstall the unit.

 

 

If you receive: Request timed out - this means that the IP address is available for use with your AXIS 215 PTZ/AXIS

 

 

215 PTZ-E. In this case, check all cabling and reinstall the unit.

The

AXIS 215 PTZ/AXIS 215 PTZ-E cannot be accessed from a browser

 

 

 

 

The IP address has been changed by

1) Move the AXIS 215 PTZ/AXIS 215 PTZ-E to an isolated network or to one with no DHCP or BOOTP server. Set the IP

 

DHCP

address again, using the ARP Ping command.

 

 

2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the main network. The unit

 

 

now has a fixed IP address that will not change.

 

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the required service and then

 

 

configure IP address change notification from the network settings. Return the unit to the main network. The unit will

 

 

now have a dynamic IP address, but will notify you if the address changes.

 

Other networking problems

Test the network cable by connecting it to another network device, then Ping that device from your workstation.

Cannot send notifications, uploads, alarms,

etc, to a destination outside the local network.

 

 

 

 

Firewall protection

The AXIS 215 PTZ/AXIS 215 PTZ-E can be configured to use a SOCKS server to reach networks on the other side of a

 

 

firewall/proxy server.

Your AXIS 215 PTZ/AXIS 215 PTZ-E is accessible locally, but not externally

 

 

 

 

Firewall protection

Check the Internet firewall with your system administrator.

 

Default routers required

Check if you need to configure the default router settings.

 

The Internet site is too heavily loaded

Use a script running on your web server to relay images from the AXIS 215 PTZ/AXIS 215 PTZ-E to the Internet.

 

 

 

 

A firmware upgrade has been interrupted

A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP and Ping,

 

or the firmware has in some other way

Then, from a Web browser, access the unit and download the latest firmware to the product, see Updating the Firm-

 

been damaged

 

ware, on page 37.

 

 

Problems with the MPEG-4 format

 

 

 

 

 

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet (network tab).

 

client.

Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel applet (network tab).

 

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 decoder.

 

No multicast MPEG-4 displayed in the

Check with your network administrator that the multicast addresses used by the

 

client.

AXIS 215 PTZ/AXIS 215 PTZ-E are valid for your network.

 

 

Check with your network administrator to see if there is a firewall preventing viewing.

 

Multicast MPEG-4 only accessible by

Check if your router supports multicasting, or if the router settings between the client and the server need to be con-

 

local clients.

figured. The TTL (Time To Live) value may need to be increased.

 

Poor rendering of MPEG-4 images

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

 

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Render-

 

 

ing from the MPEG-4 tab in the AMC control panel applet.

 

 

Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded from the

 

 

manufacturer's website.

 

Color saturation is different in MPEG-4

Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.

 

and Motion JPEG.

 

 

Lower frame rate than expected.

Reduce number of applications running on the client computer.

 

 

Check with the system administrator that there is enough bandwidth available. See also the online help.

 

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode only I frames.

 

 

Lower the image resolution.

 

Image degeneration.

Decrease the GOV length, see the online help for more information.

No

images displayed in the Web interface

 

 

 

 

 

Problem with AMC

To enable the updating of images in Microsoft Internet Explorer for Windows, set your Web browser to allow ActiveX

 

(Internet Explorer for Windows only)

controls. Also, make sure that AXIS Media Control (AMC) component is installed on your workstation.

 

Installation of additional ActiveX compo-

Configure your AXIS 215 PTZ/AXIS 215 PTZ-E to use a Java applet for updating the images under

 

nent restricted or prohibited

Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more information.

 

 

 

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Contents Axis 215 PTZ/ Axis 215 PTZ-E Legal Considerations About This DocumentAxis 215 PTZ/AXIS 215 PTZ-E Table of Contents Accessing the camera from the Internet Accessing the cameraAccessing from a browser Setting the PasswordLive View Area ZoomPan/Tilt/Zoom controls Viewer controls Control panelStill Image Server push not available for Microsoft Internet ExplorerQuickTime Java appletVideo and Audio Streams Video Stream TypesMotion Jpeg How to stream MPEG-4 MPEG-4 protocols and communication methodsAxis Media Control Audio transmission methods Axis 215 PTZ only Other methods of accessing the video streamAccessing the Audio Streams Axis 215 PTZ only Other MPEG-4 clientsAccessing the setup tools from a browser SetupVideo & Image settings Overlay SettingsVideo Stream Overlay Image Settings Advanced settingsOverlay image requirements MPEG-4 Settings Bit Rate ControlProfile@Level Properties Audio Input Audio Settings Axis 215 PTZ onlyEnable Audio Audio ChannelsAudio Output If Microphone is selected set the Input sensitivity toAdvanced Audio Settings Axis 215 PTZ only Live View Config Live View Layout Custom Settings Upload Own Web FilesModify the Axis Look User Defined Links Show Setup linkDefault Viewer Own HomeViewer settings Html ExamplesExternal Video Advanced Limits PTZ Configuration Preset PositionsSequence Mode Osdi ZonesAdvanced Ctrl Panel Advanced CalibrationControl Queue Event Servers Event ConfigurationClick Add triggered on the Event types How to set up a triggered eventEvent Types Triggered EventScheduled Event How to set up a scheduled eventMotion Detection Pre-trigger and Post-trigger buffersHistory Sensitivity How to configure Motion DetectionPort Status Axis 215 PTZ only ParameterSecurity System Options802.1X Network Admission Control Network Basic TCP/IP SettingsServices Date & TimeLink-Local IPv4 Address Advanced TCP/IP SettingsNetwork Traffic Network QoS Quality of ServiceNetwork Socks Network Smtp emailNetwork Bonjour Network SnmpNetwork UPnP Network RTP/MPEG-4Upgrade Server See Updating the Firmware, on MaintenanceAdvanced Resetting to Factory Default SettingsConfiguration SupportAxis 215 PTZ Network Camera Unit ConnectorsTerminal connector for Axis 215 PTZ only SpecificationsConnection diagram Power connectionColor Indication Troubleshooting Checking the FirmwareUpdating the Firmware Customer Services Problems with the MPEG-4 format Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Disconnect power from the Axis 215 PTZ/AXIS 215 PTZ-EVideo Image Problems Mechanical problemsSnapshot images Lens Technical SpecificationsInstallation, management Audio Axis 215 PTZ onlyProcessors and memory Software not incl Accessories File sizes General performance considerationsOptimizing your system Frame rates Motion Jpeg Frame rates MPEG-4Bandwidth Axis 215 PTZ/AXIS 215 PTZ-E Technical Specifications Etrax Ethernet Token Ring Axis Axis own microprocessor Glossary of TermsSee also IP Internet Protocol VOP See VOP URL Uniform Resource Locator An address on the network SSL/TSL Secure Socket Layer/Transport Layer SecurityAxis 215 PTZ/ Axis 215 PTZ-E Glossary of Terms Axis Vapix API IndexAxis 215 PTZ/AXIS 215 PTZ-E Index
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215 PTZ-E specifications

Axis Communications 215 PTZ-E is a robust and versatile surveillance camera designed for enhanced monitoring capabilities across various environments. This camera exemplifies Axis's commitment to quality and innovation in the field of video surveillance. With its PTZ (pan-tilt-zoom) functionalities, it allows operators to cover expansive areas, making it an excellent choice for outdoor surveillance applications.

One of the standout features of the Axis 215 PTZ-E is its exceptional image quality. It is equipped with a high-resolution sensor that delivers clear and detailed images, even in varying light conditions. The camera supports multiple video resolutions, ensuring that users can select the resolution that best fits their requirements, whether that’s for detailed analysis or general monitoring. Additionally, the camera’s ability to function effectively in low-light environments makes it ideal for 24/7 surveillance.

In terms of its design, the Axis 215 PTZ-E is built to withstand the elements. It is housed in a weather-resistant enclosure, making it suitable for both indoor and outdoor use. The camera also features built-in heaters and fans, ensuring optimal performance regardless of the temperature variations in its surroundings.

Axis has incorporated advanced technologies in the 215 PTZ-E that enhance its operational capabilities. The camera comes equipped with powerful 18x optical zoom, allowing users to zoom in on distant objects without sacrificing image quality. This is particularly useful for monitoring large areas or for identifying specific objects or individuals from a distance. The PTZ functionality grants the camera the ability to pan 360 degrees and tilt 90 degrees, offering comprehensive coverage and the flexibility to follow moving targets.

Motion detection features are also integral to the Axis 215 PTZ-E. The camera can be programmed to trigger alerts or recordings upon detecting movement, thereby enhancing security by ensuring that all suspicious activities are monitored closely. Furthermore, users can set predefined patrol paths, allowing the camera to automatically navigate specific routes, reducing the need for constant manual operation.

With its open architecture design, the Axis 215 PTZ-E is compatible with a wide range of third-party software and systems, making it a flexible choice for diverse surveillance setups. It also supports Power over Ethernet (PoE), simplifying installation and reducing the need for additional cabling.

In summary, the Axis Communications 215 PTZ-E stands out as a powerful surveillance tool equipped with high-resolution imaging, durability for outdoor use, advanced PTZ capabilities, and integration flexibility. Its combination of features makes it an ideal solution for comprehensive security monitoring in various settings.
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