Axis Communications 215 PTZ-E user manual Symptoms, Possible Causes and Remedial Actions

	AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
	Using ARP Ping	The IP address must be set within two minutes after the power has been applied to the AXIS 215 PTZ/AXIS 215 PTZ-E,
		restart the server and try again. Also, make sure the ping length is set to 408.
	The AXIS 215 PTZ/AXIS 215 PTZ-E is	If the IP address intended for the AXIS 215 PTZ/AXIS 215 PTZ-E and the IP address of your computer are located on
	located on a different subnet	different subnets, you will not be able to set the IP address. Contact your network administrator for an IP address on
		the same subnet as the computer you are performing the installation from.
	The IP address is being used by another	Disconnect power from the AXIS 215 PTZ/AXIS 215 PTZ-E.
	device	Run the Ping command (in a Command/DOS window, type ping and the IP address of the unit).
		If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may already
		be in use by another device on your network. You must obtain a new IP address and reinstall the unit.
		If you receive: Request timed out - this means that the IP address is available for use with your AXIS 215 PTZ/AXIS
		215 PTZ-E. In this case, check all cabling and reinstall the unit.
The	AXIS 215 PTZ/AXIS 215 PTZ-E cannot be accessed from a browser
	The IP address has been changed by	1) Move the AXIS 215 PTZ/AXIS 215 PTZ-E to an isolated network or to one with no DHCP or BOOTP server. Set the IP
	DHCP	address again, using the ARP Ping command.
		2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the main network. The unit
		now has a fixed IP address that will not change.
		3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the required service and then
		configure IP address change notification from the network settings. Return the unit to the main network. The unit will
		now have a dynamic IP address, but will notify you if the address changes.
	Other networking problems	Test the network cable by connecting it to another network device, then Ping that device from your workstation.
Cannot send notifications, uploads, alarms,		etc, to a destination outside the local network.
	Firewall protection	The AXIS 215 PTZ/AXIS 215 PTZ-E can be configured to use a SOCKS server to reach networks on the other side of a
		firewall/proxy server.
Your AXIS 215 PTZ/AXIS 215 PTZ-E is accessible locally, but not externally
	Firewall protection	Check the Internet firewall with your system administrator.
	Default routers required	Check if you need to configure the default router settings.
	The Internet site is too heavily loaded	Use a script running on your web server to relay images from the AXIS 215 PTZ/AXIS 215 PTZ-E to the Internet.
	A firmware upgrade has been interrupted	A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP and Ping,
	or the firmware has in some other way	Then, from a Web browser, access the unit and download the latest firmware to the product, see Updating the Firm-
	been damaged
		ware, on page 37.
Problems with the MPEG-4 format
	No MPEG-4 displayed in the	Check that the correct network interface is selected in the AMC control panel applet (network tab).
	client.	Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel applet (network tab).
		In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 decoder.
	No multicast MPEG-4 displayed in the	Check with your network administrator that the multicast addresses used by the
	client.	AXIS 215 PTZ/AXIS 215 PTZ-E are valid for your network.
		Check with your network administrator to see if there is a firewall preventing viewing.
	Multicast MPEG-4 only accessible by	Check if your router supports multicasting, or if the router settings between the client and the server need to be con-
	local clients.	figured. The TTL (Time To Live) value may need to be increased.
	Poor rendering of MPEG-4 images	Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
		If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Render-
		ing from the MPEG-4 tab in the AMC control panel applet.
		Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded from the
		manufacturer's website.
	Color saturation is different in MPEG-4	Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.
	and Motion JPEG.
	Lower frame rate than expected.	Reduce number of applications running on the client computer.
		Check with the system administrator that there is enough bandwidth available. See also the online help.
		Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode only I frames.
		Lower the image resolution.
	Image degeneration.	Decrease the GOV length, see the online help for more information.
No	images displayed in the Web interface
	Problem with AMC	To enable the updating of images in Microsoft Internet Explorer for Windows, set your Web browser to allow ActiveX
	(Internet Explorer for Windows only)	controls. Also, make sure that AXIS Media Control (AMC) component is installed on your workstation.
	Installation of additional ActiveX compo-	Configure your AXIS 215 PTZ/AXIS 215 PTZ-E to use a Java applet for updating the images under
	nent restricted or prohibited	Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more information.

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