Axis Communications 215 PTZ-E Video Image Problems, Snapshot images, Mechanical problems

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AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting

Video Image Problems

 

 

 

 

 

Distorted colors

Problems may occur if the image contains no white color at all, or if the dominant color is not white. In these circum-

 

 

stances, the white balance may incorrectly be based on another visible color in the image, and colors may become dis-

 

 

torted. A pale background picture with reddish or blue foreground objects is very symptomatic of this condition. In

 

 

such cases it is recommended that a fixed white balance setting is selected.

 

Image too dark or too light

See the help on Video & Image Settings.

 

Problems uploading own files

There is only limited space available for the upload of your own files. Try deleting one or more existing files, to free up

 

 

space.

 

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or the

 

 

upload period.

 

Slow image update

Configuring, e.g. pre-buffers, hi-res images, high frame rate etc will reduce the performance of the AXIS 215 PTZ/AXIS

 

 

215 PTZ-E.

 

Slow performance

Slow performance may be caused by e.g. heavy network traffic, many users with access to unit, low performing client,

 

 

use of features such as Event handling., Image rotation.

Bad

snapshot images

 

 

 

 

 

Display incorrectly configured on your

In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.

 

workstation

Using only 16 or 256 colors on your display will produce dithering artifacts in the image.

 

 

Audio problems (AXIS 215 PTZ only)

 

 

 

 

 

No audio

Check that:

 

 

• PC sound card, speakers and microphone are correctly connected

 

 

• the Mute button is not pressed

 

 

• the volume in and volume out settings are correct

 

 

• all cabling is connected

 

 

• the value of the Post Content Length in your proxy server is 1MB or more. You may need to contact your system

 

 

administrator to do this.

 

No full-duplex function

Incorrect configuration. Check the setting in the camera’s Setup pages.

 

 

Sound card does not support full-duplex. For information on how to check if your sound card supports full-duplex,

 

 

please visit www.axis.com and see the support section for Axis camera products.

 

Poor performance

Too many users/clients connected. Try limiting the number of clients allowed to connect.

 

 

Low bandwidth. Reduce the Speed setting on the Audio settings page. Setting lower speed will reduce any break-up in

 

 

the sound, but will also increase the transmission delay. If running in Full-Duplex mode, try switching to Half-Duplex

 

 

mode.

 

Whining or screeching sound from speak-

Poor positioning of speakers and/or microphone. Relocate the speakers or microphone so that they do not point

 

ers (feedback)

towards each other, and/or lower the volume.

Mechanical problems

 

 

 

 

 

problem with pan, tilt, zoom mechanics

Click the PTZ Status - Test button under System Options > Maintenance to check the pan, tilt, zoom mechanics and

 

 

camera for errors. If you receive an error message as the result of this test, contact Axis Customer Services at

 

 

www.axis.com/techsup

 

 

 

For additional assistance, please contact your reseller or check the product’s support pages on the Axis Website at http://www.axis.com/techsup

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Contents Axis 215 PTZ/ Axis 215 PTZ-E About This Document Legal ConsiderationsAxis 215 PTZ/AXIS 215 PTZ-E Table of Contents Accessing the camera Accessing from a browserSetting the Password Accessing the camera from the InternetArea Zoom Live ViewPan/Tilt/Zoom controls Control panel Viewer controlsServer push not available for Microsoft Internet Explorer QuickTimeJava applet Still ImageVideo Stream Types Video and Audio StreamsMotion Jpeg MPEG-4 protocols and communication methods How to stream MPEG-4Axis Media Control Other methods of accessing the video stream Accessing the Audio Streams Axis 215 PTZ onlyOther MPEG-4 clients Audio transmission methods Axis 215 PTZ onlySetup Accessing the setup tools from a browserOverlay Settings Video & Image settingsVideo Stream Advanced settings Overlay Image SettingsOverlay image requirements Bit Rate Control MPEG-4 SettingsProfile@Level Properties Audio Settings Axis 215 PTZ only Enable AudioAudio Channels Audio InputIf Microphone is selected set the Input sensitivity to Audio OutputAdvanced Audio Settings Axis 215 PTZ only Custom Settings Upload Own Web Files Live View Config Live View LayoutModify the Axis Look Show Setup link Default ViewerOwn Home User Defined LinksHtml Examples Viewer settingsExternal Video PTZ Configuration Preset Positions Sequence ModeOsdi Zones Advanced LimitsAdvanced Calibration Advanced Ctrl PanelControl Queue Event Configuration Event ServersHow to set up a triggered event Event TypesTriggered Event Click Add triggered on the Event typesHow to set up a scheduled event Motion DetectionPre-trigger and Post-trigger buffers Scheduled EventHow to configure Motion Detection Port Status Axis 215 PTZ onlyParameter History SensitivitySystem Options Security802.1X Network Admission Control Basic TCP/IP Settings ServicesDate & Time NetworkAdvanced TCP/IP Settings Link-Local IPv4 AddressNetwork QoS Quality of Service Network SocksNetwork Smtp email Network TrafficNetwork Snmp Network UPnPNetwork RTP/MPEG-4 Network BonjourMaintenance Upgrade Server See Updating the Firmware, onResetting to Factory Default Settings ConfigurationSupport AdvancedUnit Connectors Terminal connector for Axis 215 PTZ onlySpecifications Axis 215 PTZ Network CameraPower connection Connection diagramColor Indication Checking the Firmware TroubleshootingUpdating the Firmware Customer Services Symptoms, Possible Causes and Remedial Actions Problems setting the IP addressDisconnect power from the Axis 215 PTZ/AXIS 215 PTZ-E Problems with the MPEG-4 formatMechanical problems Video Image ProblemsSnapshot images Technical Specifications LensAudio Axis 215 PTZ only Installation, managementProcessors and memory Software not incl Accessories General performance considerations File sizesOptimizing your system Frame rates MPEG-4 Frame rates Motion JpegBandwidth Axis 215 PTZ/AXIS 215 PTZ-E Technical Specifications Glossary of Terms Etrax Ethernet Token Ring Axis Axis own microprocessorSee also IP Internet Protocol VOP See VOP SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the networkAxis 215 PTZ/ Axis 215 PTZ-E Glossary of Terms Index Axis Vapix APIAxis 215 PTZ/AXIS 215 PTZ-E Index
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215 PTZ-E specifications

Axis Communications 215 PTZ-E is a robust and versatile surveillance camera designed for enhanced monitoring capabilities across various environments. This camera exemplifies Axis's commitment to quality and innovation in the field of video surveillance. With its PTZ (pan-tilt-zoom) functionalities, it allows operators to cover expansive areas, making it an excellent choice for outdoor surveillance applications.

One of the standout features of the Axis 215 PTZ-E is its exceptional image quality. It is equipped with a high-resolution sensor that delivers clear and detailed images, even in varying light conditions. The camera supports multiple video resolutions, ensuring that users can select the resolution that best fits their requirements, whether that’s for detailed analysis or general monitoring. Additionally, the camera’s ability to function effectively in low-light environments makes it ideal for 24/7 surveillance.

In terms of its design, the Axis 215 PTZ-E is built to withstand the elements. It is housed in a weather-resistant enclosure, making it suitable for both indoor and outdoor use. The camera also features built-in heaters and fans, ensuring optimal performance regardless of the temperature variations in its surroundings.

Axis has incorporated advanced technologies in the 215 PTZ-E that enhance its operational capabilities. The camera comes equipped with powerful 18x optical zoom, allowing users to zoom in on distant objects without sacrificing image quality. This is particularly useful for monitoring large areas or for identifying specific objects or individuals from a distance. The PTZ functionality grants the camera the ability to pan 360 degrees and tilt 90 degrees, offering comprehensive coverage and the flexibility to follow moving targets.

Motion detection features are also integral to the Axis 215 PTZ-E. The camera can be programmed to trigger alerts or recordings upon detecting movement, thereby enhancing security by ensuring that all suspicious activities are monitored closely. Furthermore, users can set predefined patrol paths, allowing the camera to automatically navigate specific routes, reducing the need for constant manual operation.

With its open architecture design, the Axis 215 PTZ-E is compatible with a wide range of third-party software and systems, making it a flexible choice for diverse surveillance setups. It also supports Power over Ethernet (PoE), simplifying installation and reducing the need for additional cabling.

In summary, the Axis Communications 215 PTZ-E stands out as a powerful surveillance tool equipped with high-resolution imaging, durability for outdoor use, advanced PTZ capabilities, and integration flexibility. Its combination of features makes it an ideal solution for comprehensive security monitoring in various settings.