Axis Communications 215 PTZ-E Video Image Problems, Snapshot images, Mechanical problems

	AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting
Video Image Problems
	Distorted colors	Problems may occur if the image contains no white color at all, or if the dominant color is not white. In these circum-
		stances, the white balance may incorrectly be based on another visible color in the image, and colors may become dis-
		torted. A pale background picture with reddish or blue foreground objects is very symptomatic of this condition. In
		such cases it is recommended that a fixed white balance setting is selected.
	Image too dark or too light	See the help on Video & Image Settings.
	Problems uploading own files	There is only limited space available for the upload of your own files. Try deleting one or more existing files, to free up
		space.
	Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or the
		upload period.
	Slow image update	Configuring, e.g. pre-buffers, hi-res images, high frame rate etc will reduce the performance of the AXIS 215 PTZ/AXIS
		215 PTZ-E.
	Slow performance	Slow performance may be caused by e.g. heavy network traffic, many users with access to unit, low performing client,
		use of features such as Event handling., Image rotation.
Bad	snapshot images
	Display incorrectly configured on your	In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.
	workstation	Using only 16 or 256 colors on your display will produce dithering artifacts in the image.
Audio problems (AXIS 215 PTZ only)
	No audio	Check that:
		• PC sound card, speakers and microphone are correctly connected
		• the Mute button is not pressed
		• the volume in and volume out settings are correct
		• all cabling is connected
		• the value of the Post Content Length in your proxy server is 1MB or more. You may need to contact your system
		administrator to do this.
	No full-duplex function	Incorrect configuration. Check the setting in the camera’s Setup pages.
		Sound card does not support full-duplex. For information on how to check if your sound card supports full-duplex,
		please visit www.axis.com and see the support section for Axis camera products.
	Poor performance	Too many users/clients connected. Try limiting the number of clients allowed to connect.
		Low bandwidth. Reduce the Speed setting on the Audio settings page. Setting lower speed will reduce any break-up in
		the sound, but will also increase the transmission delay. If running in Full-Duplex mode, try switching to Half-Duplex
		mode.
	Whining or screeching sound from speak-	Poor positioning of speakers and/or microphone. Relocate the speakers or microphone so that they do not point
	ers (feedback)	towards each other, and/or lower the volume.
Mechanical problems
	problem with pan, tilt, zoom mechanics	Click the PTZ Status - Test button under System Options > Maintenance to check the pan, tilt, zoom mechanics and
		camera for errors. If you receive an error message as the result of this test, contact Axis Customer Services at
		www.axis.com/techsup

For additional assistance, please contact your reseller or check the product’s support pages on the Axis Website at http://www.axis.com/techsup

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