Axis Communications 215 PTZ-E Troubleshooting, Checking the Firmware, Updating the Firmware

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AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting

Troubleshooting

Checking the Firmware

The firmware is software that determines the functionality of the AXIS 215 PTZ/AXIS 215 PTZ-E. When you download firmware from the Axis Website, your Axis product will receive the latest available functionality.

One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current software version in your AXIS 215 PTZ/AXIS 215 PTZ-E is available under Setup > Basic Configuration.

Updating the Firmware

New firmware can be downloaded to the AXIS 215 PTZ/AXIS 215 PTZ-E over the network. Always read the upgrade instructions available with each new release, before updating the firmware.

1.Save the firmware file to your computer. The latest version of the AXIS 215 PTZ/AXIS 215 PTZ-E firmware is available free of charge from the Axis Website at http://www.axis.com/techsup or from your local distributor.

2.Go to Setup > System Options > Maintenance in the AXIS 215 PTZ/AXIS 215 PTZ-E Web pages.

3.In the Upgrade Server section and browse to the firmware file on your computer. Click Upgrade.

4.Wait at least 20 minutes before restarting the AXIS 215 PTZ/AXIS 215 PTZ-E after upgrading.

Notes: • Pre-configured and customized settings will be retained for use when the new firmware is running (providing that the features are available in the new firmware) although this is not guaranteed by Axis Communications.

•After starting the process, you should always wait at least 20 minutes before restarting the AXIS 215 PTZ/AXIS 215 PTZ-E, even if you suspect the procedure has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.

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Contents Axis 215 PTZ/ Axis 215 PTZ-E Legal Considerations About This DocumentAxis 215 PTZ/AXIS 215 PTZ-E Table of Contents Accessing from a browser Accessing the cameraSetting the Password Accessing the camera from the InternetArea Zoom Live ViewPan/Tilt/Zoom controls Viewer controls Control panelQuickTime Server push not available for Microsoft Internet ExplorerJava applet Still ImageVideo Stream Types Video and Audio StreamsMotion Jpeg MPEG-4 protocols and communication methods How to stream MPEG-4Axis Media Control Accessing the Audio Streams Axis 215 PTZ only Other methods of accessing the video streamOther MPEG-4 clients Audio transmission methods Axis 215 PTZ onlyAccessing the setup tools from a browser SetupOverlay Settings Video & Image settingsVideo Stream Advanced settings Overlay Image SettingsOverlay image requirements Bit Rate Control MPEG-4 SettingsProfile@Level Properties Enable Audio Audio Settings Axis 215 PTZ onlyAudio Channels Audio InputAudio Output If Microphone is selected set the Input sensitivity toAdvanced Audio Settings Axis 215 PTZ only Custom Settings Upload Own Web Files Live View Config Live View LayoutModify the Axis Look Default Viewer Show Setup linkOwn Home User Defined LinksHtml Examples Viewer settingsExternal Video Sequence Mode PTZ Configuration Preset PositionsOsdi Zones Advanced LimitsAdvanced Calibration Advanced Ctrl PanelControl Queue Event Servers Event ConfigurationEvent Types How to set up a triggered eventTriggered Event Click Add triggered on the Event typesMotion Detection How to set up a scheduled eventPre-trigger and Post-trigger buffers Scheduled EventPort Status Axis 215 PTZ only How to configure Motion DetectionParameter History SensitivitySecurity System Options802.1X Network Admission Control Services Basic TCP/IP SettingsDate & Time NetworkLink-Local IPv4 Address Advanced TCP/IP SettingsNetwork Socks Network QoS Quality of ServiceNetwork Smtp email Network TrafficNetwork UPnP Network SnmpNetwork RTP/MPEG-4 Network BonjourUpgrade Server See Updating the Firmware, on Maintenance Configuration Resetting to Factory Default Settings Support AdvancedTerminal connector for Axis 215 PTZ only Unit ConnectorsSpecifications Axis 215 PTZ Network CameraPower connection Connection diagramColor Indication Checking the Firmware TroubleshootingUpdating the Firmware Customer Services Problems setting the IP address Symptoms, Possible Causes and Remedial ActionsDisconnect power from the Axis 215 PTZ/AXIS 215 PTZ-E Problems with the MPEG-4 formatMechanical problems Video Image ProblemsSnapshot images Lens Technical SpecificationsAudio Axis 215 PTZ only Installation, managementProcessors and memory Software not incl Accessories General performance considerations File sizesOptimizing your system Frame rates MPEG-4 Frame rates Motion JpegBandwidth Axis 215 PTZ/AXIS 215 PTZ-E Technical Specifications Etrax Ethernet Token Ring Axis Axis own microprocessor Glossary of TermsSee also IP Internet Protocol VOP See VOP URL Uniform Resource Locator An address on the network SSL/TSL Secure Socket Layer/Transport Layer SecurityAxis 215 PTZ/ Axis 215 PTZ-E Glossary of Terms Axis Vapix API IndexAxis 215 PTZ/AXIS 215 PTZ-E Index

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