Troubleshooting
Problem
Possible Cause
Try This
Back of Paper is | Inside of the printer is | If the inside of the printer is dirty, printed paper may be smudged. Periodically | ||||
Smudged | dirty | clean the inside of the printer. |
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| See "Cleaning the Inside of the Printer" in the User’s Guide. | ||||
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| Paper Feed Roller is | Clean the Paper Feed Roller. |
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| dirty | See "Paper Does Not Feed Properly" on page 66. | ||||
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| Media is curled | If media is curled, its print side may be smudged by touching the Print Head. | ||||
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| Hold the opposite corners of the media, and gently bend them in the opposite | ||||
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| direction to uncurl the media. |
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Printed Surface is | Inappropriate paper | Check to see if the paper you are printing on is too thick or curled. | ||||
Scratched | type used | See "Print Media to Avoid" on page 3. | ||||
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| Note that smudging may occur at the top and bottom edges of the paper when | ||||
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| using Borderless Printing. Ensure that the paper you are using is compatible | ||||
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| with Borderless Printing. |
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| See "Media Types Suitable for Borderless Printing" on page 35. | ||||
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| See "Media Types Suitable for Borderless Printing" on page 35. | ||||
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| Paper Thickness Lever | Set the Paper Thickness Lever in suitable position for your media. | ||||
| position is not proper | See "Canon Speciality Media" on page 12. | ||||
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| If the paper is scratched even when printing on plain paper (left ), set Paper | ||||
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| Thickness Lever to the right ( | ). | |||
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