Canon IP2000 quick start Cannot Print Properly from the Digital Camera, Possible Cause Try This

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Troubleshooting

Cannot Print Properly from the Digital Camera

The following are the possible errors that may occur when printing directly from a digital still camera or digital video camcorder*, and the countermeasures to eliminate them.

* Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.

Camera Error Message

Possible Cause

Try This

Printer in use

Images are being printed from

Wait until printing ends. The printer automatically starts

 

the computer

printing the images from the camera after completing the

 

 

current printing.

 

 

 

Printer warming up

The printer is warming up

Wait until warm-up ends. When it is ready, the printer starts

 

 

printing automatically.

 

 

 

No paper

No paper is loaded

Load the paper in the Auto Sheet Feeder of the printer and

 

 

select Continue*1 in the display on your camera. The Front

 

 

Sheet Feeder cannot be used for printing.

 

 

 

Paper error

The Paper Output Tray is

Open it. Printing will resume.

 

closed

 

 

 

 

Paper Jam

A paper jam occurrs in the

Select Cancel in the display on your camera to cancel the print

 

printer

job. Remove the jammed paper, load new media, and press the

 

 

RESUME/CANCEL button.

 

 

 

Printer cover open

The Front Cover is open

Close the Front Cover.

 

 

 

No Print Head

No Print Head is installed (The

Install a Print Head according to the Easy Setup Instructions.

 

POWER lamp on the printer

If a Print Head has already been installed, remove it, check that

 

flashes five times)

its contacts are clean, and then reinstall it.

 

 

If the problem still remains, the Print Head may be defective.

 

The Print Head is defective

 

Contact the Customer Care Center.

 

(The POWER lamp on the

 

 

 

printer flashes five times)

 

 

 

 

Waste tank (Waste ink

The waste ink absorber*2 is

The printer has a built-in waste ink absorber to hold the ink

absorber*2) full

nearly full

used during Print Head cleaning. This error message indicates

 

 

that the waste ink absorber is nearly full.

 

 

Selecting Continue*1 in the display on your camera resumes

 

 

printing. Printing can be continued for a while, but printing

 

 

cannot be continued when the waste ink absorber becomes full.

 

 

Contact the Customer Care Center as soon as possible.

 

 

 

Ink is low

It is about time to replace the

Select Continue*1 in the display on your camera to resume

 

ink tank with a new one

printing.

 

 

 

Ink tank is empty

Replace the ink tank with a

Printing resumes once the Front Cover is closed after ink tank

 

new one

replacement.

 

 

You can continue printing by selecting Continue*1 in the display

 

 

on your camera with the ink tank empty. But, it is recommended

 

 

you replace it with a new one immediately after printing. It may

 

 

damage the printer if you continue printing with empty ink

 

 

tanks.

 

 

 

Printer error

An error requiring servicing

Select Cancel in the display on your camera to cancel the print

 

might have occurred (The

job.

 

POWER lamp on the printer

Disconnect the cable connected to the camera, turn off the

 

flashes alternately orange and

 

printer, and unplug the power cord of the printer from the

 

green)

 

outlet. Leave the printer for a while, plug the power cord of the

 

 

 

 

printer back in the outlet, turn on the printer, and connect the

 

 

camera to the printer.

 

 

If the error persists, contact the Customer Care Center.

 

 

 

*1 To resume printing, you can press the RESUME/CANCEL button on the printer instead of selecting Continue.

*2 The waste ink absorber absorbs ink used during cleaning.

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Contents Photo Printer Quick Start GuideGetting Help from Canon Photo Printer Quick Start Guide Copyright Contents Press the Power button Turning on the PrinterBasic Printing „ Using the Auto Sheet Feeder and the Front Sheet Feeder Loading Paper„ Print Media to Avoid Flatten the four corners of the paper before loading it „ Loading Paper in the Auto Sheet FeederBasic Printing Prepare to load paper Basic Printing Load the paper „ Loading the Plain Paper„ Loading the Envelopes Select 4 x 6 in in Page Size „ Loading the 4 x 6 size papers„ Loading Paper in the Front Sheet Feeder To Print with Duplex Printing Pull out the Paper Output TrayUsing Speciality Media „ Photo Quality MediaDocuments Feeder „ Canon Speciality MediaPrinting with Windows Create a document or open a file to printDriver Media Type Click Media Type to select the media loaded in the printer Specify the required settingsBasic Printing Open Printer Properties dialog box Click Preferences or PropertiesPrint the document Create a document or open a file to print Select Paper Size Printing with MacintoshBasic Printing Specify the required settings See Adjusting Print Quality on Press the RESUME/CANCEL button while printing Canceling PrintingAdvanced Printing Printing Photographs Directly from a Digital CameraAdvanced Printing Make sure the camera is turned off Advanced Printing Connect the digital camera to the printer„ Default Camera Settings „ About Image optimize Advanced Printing Your application, select the command to print a document Accessing Printer DriverOpen the Printer Properties dialog box Adjusting Print Quality for PhotographsPrinter Driver Settings To manually adjust Print Quality settingsSee Printing with Macintosh on To automatically optimize the image To use Vivid Photo option To reduce noise from images captured with a digital camera Click the Profiles tab Enter new settings in Profiles Click OK Click OK on the Profiles tabClick Add to Profiles Advanced Printing Open the Print dialog box „ Easy-PhotoPrint Windows/Macintosh Using the Bundle SoftwareStart Easy-PhotoPrint Printing Borderless PhotographsSelect photographs Print tab Select Borderless full Advanced Printing Select the paperSelect the layout Selection tabPrinting Maintenance When Printing Becomes Faint or Colors are IncorrectPrinting the Nozzle Check Pattern „ Printing the Nozzle Check PatternPrint the Nozzle Check Pattern See Examining the Nozzle Check Pattern on Click Print Check PatternClick Nozzle Check Click Print Check Pattern Printing Maintenance Print the Nozzle Check Pattern„ Examining the Nozzle Check Pattern Printing Maintenance Start Print Head Cleaning Print Head CleaningSee Examining the Nozzle Check Pattern on Printing Maintenance Start Print Head Cleaning Start Print Head Deep Cleaning Print Head Deep CleaningPrinting Maintenance Printing Maintenance Start Print Head Deep Cleaning Print the pattern Aligning the Print HeadAlign the Print Head Setting to print Printing Maintenance Align the Print Head Remove the empty ink tank Prepare a replacement ink tankReplacing an Ink Tank „ Replacing an Ink TankClose the Front Cover Insert the ink tank„ Resetting the Ink Counter Check the message, and click YesSelect the replaced ink tank, and click OK Resetting the Ink Counter in Printer Properties dialog box Printing Maintenance Reset the Ink Counter Low Ink Warning Display „ How Low Ink Warning Setting WorksHow to Display Low Ink Warning Correctly Troubleshooting TroubleshootingProblem Possible Cause Try This Cannot Install the Printer DriverSee Insert the ink tank. on Print Quality is Poor or Contains ErrorsSee Media Types Suitable for Borderless Printing on Documents in the Printer menu Troubleshooting Printer HardwarePaper Does Not Feed Properly Problem Possible Cause Number Flashes Possible Cause Try This Handling Error MessagesPrinter List An Error Message Appears on the ScreenSee Resetting the Ink Counter on Possible Cause Try This Cannot Print Properly from the Digital CameraTroubleshooting Appendix Installing the Printer Driver when using Mac OSAppendix Click the iP2000 icon in the Chooser User’s Guide Table of Contents Specifications Appendix BJ Printer Driver Systems Requirements Printer Safety PrecautionsClose to a heating source Color Printer Model K10239 Regulatory InformationCanon U.S.A., INC. Limited Warranty --- USA Only USA Index IndexWhen Printing Becomes Faint or Colors are Incorrect Index Ordering Information Canon Latin America, Inc Canon U.S.A., IncCanon Inc Canon Canada, Inc
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