Axis Communications Q6044 Maintenance, Support Overview, System Overview, Logs & Reports

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AXIS Q6044 PTZ Dome Network Camera

System Options

Note

A multi-connector cable (available from Axis) is required when connecting I/O devices to the Axis product. See Multi-Connector Cable (sold separately) on page 58.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Note

A restart clears all entries in the Server Report.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 56.

To test the product’s PTZ mechanics, click Test under PTZ Status.

For information about firmware upgrade, see Upgrade the Firmware on page 60.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 60.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

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Contents Axis Q6044 PTZ Dome Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q6044 PTZ Dome Network Camera Table of ContentsConnectors Performance Considerations Reset to Factory Default SettingsHardware Overview Connectors and ButtonsNetwork Connector For technical specifications, seeSD Card Slot LED IndicatorsMulti-connector Power ButtonGreen Steady when AC power input connected Midspan LED IndicatorsSet the Root Password Access the ProductAccess from a Browser Access from the InternetControls on the Live View Live ViewClick Use Https To show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerSpeaker button Click to turn the speakers on or off PTZ ControlsAxis Q6044 PTZ Dome Network Camera Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductImage Video and AudioVideo Stream Pixel Counter264 Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceGo to Video & Audio Video Stream and select the Image tab Image SettingsOverlay Overlay ImageGo to Video & Audio Overlay Image Use Overlay Text in an Action RuleGo to Events Action Rules Privacy Mask Audio SettingsAudio Modes Audio Input Audio ClipsAudio Output Axis Q6044 PTZ Dome Network Camera Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links Go to Setup Live View ConfigOutput Buttons Gatekeeper Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomMax Limits ConfigurationAutotracking Exclude AreasTo add a recorded tour Guard TourTour Recording To add a guard tourControls Osdi ZonesAdvanced LimitsControl Queue Operator Same as administrator but with lower priorityMotion Detection Set Up Motion Detection WindowsDetectors Shock DetectionAudio Detection Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q6044 PTZ Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesTriggers Actions Add RecipientsRecipient Types Recipient Use with action Set Up Email RecipientsGo to Events Schedules and click Add Set Up RecurrencesCreate Schedules To create a new scheduleGo to Recordings List RecordingsRecording List Continuous RecordingClick Save to save and start the recording Languages IP Address Filter System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMSmtp email UPnPTMMount and Unmount SD Card StorageBonjour SD CardPort Status Ports & DevicesNetwork Share PortsSystem Overview MaintenanceSupport Support OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis Q6044 PTZ Dome Network Camera To max 40 V DC, open drain, 100 mA Multi-Connector Cable sold separatelyCable provides the following connectors Function Pin SpecificationsConnector Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Setup Video & Audio Camera SettingsPoor audio quality SettingsStorage and disk management problems No audioTechnical Specifications Power Function/group Specifications Network SecurityInstallation aid MaintenancePerformance Considerations ConnectorsAxis Q6044 PTZ Dome Network Camera M4.2