Axis Communications Q6044 user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS Q6044 PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis Q6044 PTZ Dome Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6044 PTZ Dome Network CameraReset to Factory Default Settings Connectors Performance ConsiderationsConnectors and Buttons Network ConnectorFor technical specifications, see Hardware OverviewLED Indicators Multi-connectorPower Button SD Card SlotMidspan LED Indicators Green Steady when AC power input connectedAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordLive View Controls on the Live ViewClick Use Https Go to Setup Events Axis Media Control viewer toolbarManual Trigger To show the manual trigger buttons in the Live ViewPTZ Controls Speaker button Click to turn the speakers on or offAxis Q6044 PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupVideo and Audio Video StreamPixel Counter ImageStream Profiles 264Camera Settings Exposure SettingsImage Appearance White BalanceImage Settings OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabUse Overlay Text in an Action Rule Go to Video & Audio Overlay ImageGo to Events Action Rules Audio Settings Privacy MaskAudio Modes Audio Clips Audio InputAudio Output Axis Q6044 PTZ Dome Network Camera Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom GatekeeperConfiguration AutotrackingExclude Areas Max LimitsGuard Tour Tour RecordingTo add a guard tour To add a recorded tourOsdi Zones AdvancedLimits ControlsOperator Same as administrator but with lower priority Control QueueSet Up Motion Detection Windows DetectorsShock Detection Motion DetectionAudio Detection Install Application Go to Setup ApplicationsApplications Application LicensesAxis Q6044 PTZ Dome Network Camera Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers Add Recipients ActionsRecipient Types Set Up Email Recipients Recipient Use with actionSet Up Recurrences Create SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings Recording ListContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee To install a self-signed certificate Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM can be disabled under System Options Network UPnPTM Smtp emailUPnPTM RTP/H.264Storage BonjourSD Card Mount and Unmount SD CardPorts & Devices Network SharePorts Port StatusMaintenance SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigScripting File UploadAxis Q6044 PTZ Dome Network Camera Multi-Connector Cable sold separately Cable provides the following connectorsFunction Pin Specifications To max 40 V DC, open drain, 100 mAConnector Troubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalSetup Video & Audio Camera Settings Key framesSettings Storage and disk management problemsNo audio Poor audio qualityTechnical Specifications Function/group Specifications Network Security Installation aidMaintenance PowerConnectors Performance ConsiderationsAxis Q6044 PTZ Dome Network Camera M4.2
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