Axis Communications Q6044 user manual Symptoms, Possible Causes and Remedial Actions, Basic

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AXIS Q6044 PTZ Dome Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 48.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 56.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 47.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 50. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

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Contents Axis Q6044 PTZ Dome Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q6044 PTZ Dome Network Camera Table of ContentsConnectors Performance Considerations Reset to Factory Default SettingsNetwork Connector Connectors and ButtonsFor technical specifications, see Hardware OverviewMulti-connector LED IndicatorsPower Button SD Card SlotGreen Steady when AC power input connected Midspan LED IndicatorsAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordControls on the Live View Live ViewClick Use Https Axis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewSpeaker button Click to turn the speakers on or off PTZ ControlsAxis Q6044 PTZ Dome Network Camera Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo Stream Video and AudioPixel Counter Image264 Stream ProfilesExposure Settings Camera SettingsImage Appearance White BalanceOverlay Image SettingsOverlay Image Go to Video & Audio Video Stream and select the Image tabGo to Video & Audio Overlay Image Use Overlay Text in an Action RuleGo to Events Action Rules Privacy Mask Audio SettingsAudio Modes Audio Input Audio ClipsAudio Output Axis Q6044 PTZ Dome Network Camera Default Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom GatekeeperAutotracking ConfigurationExclude Areas Max LimitsTour Recording Guard TourTo add a guard tour To add a recorded tourAdvanced Osdi ZonesLimits ControlsControl Queue Operator Same as administrator but with lower priorityDetectors Set Up Motion Detection WindowsShock Detection Motion DetectionAudio Detection Go to Setup Applications Install ApplicationApplications Application LicensesAxis Q6044 PTZ Dome Network Camera Events Set Up Action RulesConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers Actions Add RecipientsRecipient Types Recipient Use with action Set Up Email RecipientsCreate Schedules Set Up RecurrencesTo create a new schedule Go to Events Schedules and click AddRecording List RecordingsContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages Security System OptionsUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates To install a self-signed certificateClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceSmtp email UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Bonjour StorageSD Card Mount and Unmount SD CardNetwork Share Ports & DevicesPorts Port StatusSupport MaintenanceSupport Overview System OverviewPlain Config Reset to Factory Default SettingsScripting File UploadAxis Q6044 PTZ Dome Network Camera Cable provides the following connectors Multi-Connector Cable sold separatelyFunction Pin Specifications To max 40 V DC, open drain, 100 mAConnector Upgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Setup Video & Audio Camera Settings Key framesStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Specifications Installation aid Function/group Specifications Network SecurityMaintenance PowerPerformance Considerations ConnectorsAxis Q6044 PTZ Dome Network Camera M4.2
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