Axis Communications Q6044 user manual Problems with streaming H.264, Key frames

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AXIS Q6044 PTZ Dome Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 66.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 64.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis Q6044 PTZ Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6044 PTZ Dome Network CameraReset to Factory Default Settings Connectors Performance ConsiderationsFor technical specifications, see Connectors and ButtonsNetwork Connector Hardware OverviewPower Button LED IndicatorsMulti-connector SD Card SlotMidspan LED Indicators Green Steady when AC power input connectedAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordClick Use Https Live ViewControls on the Live View Manual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls Speaker button Click to turn the speakers on or offAxis Q6044 PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupPixel Counter Video and AudioVideo Stream ImageStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image Image SettingsOverlay Go to Video & Audio Video Stream and select the Image tabGo to Events Action Rules Use Overlay Text in an Action RuleGo to Video & Audio Overlay Image Audio Modes Audio SettingsPrivacy Mask Audio Output Audio ClipsAudio Input Axis Q6044 PTZ Dome Network Camera Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions GatekeeperExclude Areas ConfigurationAutotracking Max LimitsTo add a guard tour Guard TourTour Recording To add a recorded tourLimits Osdi ZonesAdvanced ControlsOperator Same as administrator but with lower priority Control QueueShock Detection Set Up Motion Detection WindowsDetectors Motion DetectionAudio Detection Applications Install ApplicationGo to Setup Applications Application LicensesAxis Q6044 PTZ Dome Network Camera Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddTriggers Recipient Types Add RecipientsActions Set Up Email Recipients Recipient Use with actionTo create a new schedule Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddContinuous Recording RecordingsRecording List Go to Recordings ListClick Save to save and start the recording Languages Users System OptionsSecurity IP Address FilterGo to System Options Security Ieee IeeeCertificates Click Install certificate and upload the certificate To install a self-signed certificateGo to Setup System Options Security Certificates Date & TimeBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM UPnPTM can be disabled under System Options Network UPnPTMSmtp email RTP/H.264SD Card StorageBonjour Mount and Unmount SD CardPorts Ports & DevicesNetwork Share Port StatusSupport Overview MaintenanceSupport System OverviewScripting Reset to Factory Default SettingsPlain Config File UploadAxis Q6044 PTZ Dome Network Camera Function Pin Specifications Multi-Connector Cable sold separatelyCable provides the following connectors To max 40 V DC, open drain, 100 mAConnector Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallySetup Video & Audio Camera Settings Problems with streaming H.264Video and image problems, general Key framesNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Maintenance Function/group Specifications Network SecurityInstallation aid PowerConnectors Performance ConsiderationsAxis Q6044 PTZ Dome Network Camera M4.2