Axis Communications Q1614-E Support Overview, System Overview, Logs & Reports, Scripting

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AXIS Q1614-E Network Camera

System Options

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 60.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrade the Firmware on page 61.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 61.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

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Contents Axis Q1614-E Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q1614-E Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Axis Q1614-E Network Camera For technical specifications, see Connectors and ButtonsNetwork Connector ConnectorLED Indicators Buzzer Buzzer Signal for Focus AssistantStatus LED Behavior for Focus Assistant ColorColor Buzzer Camera position Replace the LensSet the Root Password Access the ProductAccess from a Browser Access from the InternetLive View PTZ ModeConfigure Capture Mode Set Power Line FrequencyTo show the manual trigger buttons in the Live View Go to Setup EventsControls on the Live View Manual TriggerAMC Audio Controls Axis Media Control viewer toolbarPTZ Controls Axis Q1614-E Network Camera Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsFocus Adjustment Set Up the ProductBasic Setup Image Video and AudioVideo Stream Pixel Counter264 Click Save to apply the new settingsStream Profiles Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode White Balance Lightfinder ModeExposure Settings Image AppearanceDay/Night Iris configurationIris adjustment Set Shutter toGo to Video & Audio Video Stream and select the Image tab To configure the view areaView Area OverlayGo to Video & Audio Overlay Image Overlay ImageUse Overlay Text in an Action Rule Basic Privacy MaskFocus Go to Events Action RulesAudio Input Audio SettingsAudio Modes Audio Output Audio ClipsBrowser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsGuard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControl Queue Install PTZ DriverDevice Settings AdvancedOperator Same as administrator but with lower priority Shock Detection DetectorsCamera Tampering Motion DetectionParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionAudio Detection Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q1614-E Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents TriggersActions Go to Events Recipients and click Add Set Up Email RecipientsAdd Recipients PTZ ControlGo to Events Schedules and click Add Set Up RecurrencesCreate Schedules To create a new scheduleGo to Recordings List RecordingsFind Recordings Play RecordingGo to Recordings Continuous Export Video ClipContinuous Recording To play a recording, follow these stepsLanguages IP Address Filter System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM Mount and Unmount SD Card StorageBonjour SD CardGo to System Options Storage Click Network Share Under General Settings, select Autoformat toNetwork Share To add a network sharePorts & Devices MaintenanceLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserSetup Video & Audio Camera Settings Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalPoor audio quality SettingsStorage and disk management problems No audioTechnical Specifications Network Security Function/group Specifications Audio Audio streamingAudio input Audio outputDimensions Function/group SpecificationsPower ConnectorsConnectors Function Pin RS485/422 ConnectorPerformance Considerations OutputAxis Q1614-E Network Camera M5.5
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