Axis Communications Q1614-E No audio, Settings, Poor audio quality, Options Date & Time

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AXIS Q1614-E Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events on page 41.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

NOTICE

Formatting the card will remove all content, including all recordings, from the SD card.

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Contents Axis Q1614-E Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1614-E Network CameraConnectors Performance Considerations Hardware Overview Axis Q1614-E Network Camera Connectors and Buttons Network ConnectorConnector For technical specifications, seeLED Indicators Buzzer Signal for Focus Assistant Status LED Behavior for Focus AssistantColor BuzzerReplace the Lens Color Buzzer Camera positionAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordPTZ Mode Configure Capture ModeSet Power Line Frequency Live ViewGo to Setup Events Controls on the Live ViewManual Trigger To show the manual trigger buttons in the Live ViewPTZ Controls Axis Media Control viewer toolbarAMC Audio Controls Axis Q1614-E Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingBasic Setup Set Up the ProductFocus Adjustment Video and Audio Video StreamPixel Counter ImageStream Profiles Click Save to apply the new settings264 Capture Mode Camera SettingsGo to Setup Video & Audio Camera Settings Lightfinder Mode Exposure SettingsImage Appearance White BalanceIris configuration Iris adjustmentSet Shutter to Day/NightTo configure the view area View AreaOverlay Go to Video & Audio Video Stream and select the Image tabUse Overlay Text in an Action Rule Overlay ImageGo to Video & Audio Overlay Image Privacy Mask FocusGo to Events Action Rules BasicAudio Modes Audio SettingsAudio Input Audio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Guard TourInstall PTZ Driver Device SettingsAdvanced Control QueueOperator Same as administrator but with lower priority Detectors Camera TamperingMotion Detection Shock DetectionSet Up Motion Detection Windows Motion Detection ParametersGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Install Application Go to Setup ApplicationsApplications Application LicensesAxis Q1614-E Network Camera Set Up Action Rules EventsTriggers Go to Events Action Rules and click AddActions Set Up Email Recipients Add RecipientsPTZ Control Go to Events Recipients and click AddSet Up Recurrences Create SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings Find RecordingsPlay Recording Go to Recordings ListExport Video Clip Continuous RecordingTo play a recording, follow these steps Go to Recordings ContinuousLanguages System Options SecurityUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee To install a self-signed certificate Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 Storage BonjourSD Card Mount and Unmount SD CardUnder General Settings, select Autoformat to Network ShareTo add a network share Go to System Options Storage Click Network ShareMaintenance Ports & DevicesSupport Support OverviewSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Troubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsSettings Storage and disk management problemsNo audio Poor audio qualityTechnical Specifications Function/group Specifications Audio Audio streaming Audio inputAudio output Network SecurityFunction/group Specifications PowerConnectors DimensionsConnectors RS485/422 Connector Performance ConsiderationsOutput Function PinAxis Q1614-E Network Camera M5.5