Axis Communications Q1614-E user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS Q1614-E Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis Q1614-E Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q1614-E Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Axis Q1614-E Network Camera Network Connector Connectors and ButtonsConnector For technical specifications, seeLED Indicators Status LED Behavior for Focus Assistant Buzzer Signal for Focus AssistantColor BuzzerColor Buzzer Camera position Replace the LensAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordConfigure Capture Mode PTZ ModeSet Power Line Frequency Live ViewControls on the Live View Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewPTZ Controls Axis Media Control viewer toolbarAMC Audio Controls Axis Q1614-E Network Camera Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductFocus Adjustment Video Stream Video and AudioPixel Counter ImageStream Profiles Click Save to apply the new settings264 Capture Mode Camera SettingsGo to Setup Video & Audio Camera Settings Exposure Settings Lightfinder ModeImage Appearance White BalanceIris adjustment Iris configurationSet Shutter to Day/NightView Area To configure the view areaOverlay Go to Video & Audio Video Stream and select the Image tabUse Overlay Text in an Action Rule Overlay ImageGo to Video & Audio Overlay Image Focus Privacy MaskGo to Events Action Rules BasicAudio Modes Audio SettingsAudio Input Audio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports onGo to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom Guard TourDevice Settings Install PTZ DriverAdvanced Control QueueOperator Same as administrator but with lower priority Camera Tampering DetectorsMotion Detection Shock DetectionMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Go to Setup Applications Install ApplicationApplications Application LicensesAxis Q1614-E Network Camera Events Set Up Action RulesTriggers Go to Events Action Rules and click AddActions Add Recipients Set Up Email RecipientsPTZ Control Go to Events Recipients and click AddCreate Schedules Set Up RecurrencesTo create a new schedule Go to Events Schedules and click AddFind Recordings RecordingsPlay Recording Go to Recordings ListContinuous Recording Export Video ClipTo play a recording, follow these steps Go to Recordings ContinuousLanguages Security System OptionsUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates To install a self-signed certificateClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 Bonjour StorageSD Card Mount and Unmount SD CardNetwork Share Under General Settings, select Autoformat toTo add a network share Go to System Options Storage Click Network SharePorts & Devices MaintenanceSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Upgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Problems with streaming H.264Video and image problems, general Setup Video & Audio Camera SettingsStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Specifications Audio input Function/group Specifications Audio Audio streamingAudio output Network SecurityPower Function/group SpecificationsConnectors DimensionsConnectors Performance Considerations RS485/422 ConnectorOutput Function PinAxis Q1614-E Network Camera M5.5
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