Axis Communications Q6044-C Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS Q6044-C PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

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Contents Axis Q6044-C PTZ Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6044-C PTZ Dome Network CameraTechnical Specifications Hardware Overview Connectors and ButtonsHardware Overview CameraPower Button LED IndicatorsMulti-connector SD Card SlotHardware Overview Media Converter Switch Media Converter Switch ConnectorsDip switch position Network Connector Dip SwitchesConnector internal 2-pin I/O terminal block Media Converter Switch LED Indicators DescriptionAccessing the Product Accessing the ProductAccess from a Browser Network TCP/IP Advanced Accessing the Product Access from the InternetSet the Root Password Click Use HttpsControls on the Live View Accessing the Product Live ViewGo to Setup Events Axis Media Control viewer toolbarPTZ Controls Tour Recording, onAxis Q6044-C PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis Q6044-C PTZ Dome Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video Stream VideoVideo Pixel CounterImage Stream Profiles264 Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image Image SettingsOverlay Go to Video Video Stream and select the Image tabGo to Video Overlay Image Using Overlay Text in an Action RulePrivacy Mask Go to Events Action RulesAxis Q6044-C PTZ Dome Network Camera Live View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis Q6044-C PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAutotracking ConfigurationPTZ Pan Tilt Zoom Gatekeeper Exclude AreasGuard Tour Tour RecordingAdvanced Osdi ZonesLimits Control Queue ControlsDetectors Set Up Motion Detection WindowsDetectors Shock DetectionMotion Detection Parameters Applications Install ApplicationApplications Application LicensesAxis Q6044-C PTZ Dome Network Camera Events EventsPTZ Control Setting Up an Action RuleTime Go to Events Action Rules and click AddRecipient Use with action RecipientsFallback Action Go to Events Recipients and click AddRecurrences Setting Up an Email RecipientSchedules Go to Events Schedules and click AddAxis Q6044-C PTZ Dome Network Camera Recording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersCertificates IeeeGo to System Options Security Ieee Network Basic TCP/IP SettingsDate & Time Go to System Options Security CertificatesAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service NTP ConfigurationLink-Local IPv4 Address Host Name ConfigurationNAT traversal port mapping for IPv4 QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourGo to System Options Storage and click SD Card Network ShareGo to System Options Storage Click Network Share System Options Ports & Devices MaintenanceSupport Scripting Plain ConfigLogs & Reports File UploadSystem Options Reset to Factory Default Settings Multi-Connector Cable Multi-Connector CableFunction Pin wire Specifications Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Storage and disk management problems Video and image problems, generalVideo Camera Settings Media converter switchTechnical Specifications Technical SpecificationsMaintenance Function/group Specifications System ApplicationInstallation aid PowerAccessories Function/group SpecificationsWeight Power connector DC inputTerminal connector external Power connector DC outputNetwork connector internal Terminal connector internalAxis Q6044-C PTZ Dome Network Camera M2.2

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