Axis Communications Q6044-C user manual Symptoms, Possible Causes and Remedial Actions

Page 59

AXIS Q6044-C PTZ Dome Network Camera

Troubleshooting

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping, on page 48.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 56.

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Contents Axis Q6044-C PTZ Dome Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q6044-C PTZ Dome Network Camera Table of ContentsTechnical Specifications Camera Connectors and ButtonsHardware Overview Hardware OverviewSD Card Slot LED IndicatorsMulti-connector Power ButtonMedia Converter Switch Connectors Hardware Overview Media Converter SwitchConnector internal 2-pin I/O terminal block Network Connector Dip SwitchesDip switch position Description Media Converter Switch LED IndicatorsAccess from a Browser Accessing the ProductAccessing the Product Click Use Https Accessing the Product Access from the InternetSet the Root Password Network TCP/IP AdvancedAxis Media Control viewer toolbar Accessing the Product Live ViewGo to Setup Events Controls on the Live ViewTour Recording, on PTZ ControlsAxis Q6044-C PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Axis Q6044-C PTZ Dome Network Camera Basic Setup Setting Up the ProductSetting Up the Product Pixel Counter VideoVideo Video Stream264 Stream ProfilesImage White Balance Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab Image SettingsOverlay Overlay ImageGo to Events Action Rules Using Overlay Text in an Action RulePrivacy Mask Go to Video Overlay ImageAxis Q6044-C PTZ Dome Network Camera Default Viewer for Browsers Live View ConfigLive View Config Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis Q6044-C PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomExclude Areas ConfigurationPTZ Pan Tilt Zoom Gatekeeper AutotrackingTour Recording Guard TourLimits Osdi ZonesAdvanced Controls Control QueueShock Detection Set Up Motion Detection WindowsDetectors DetectorsMotion Detection Parameters Application Licenses Install ApplicationApplications ApplicationsAxis Q6044-C PTZ Dome Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleTime PTZ ControlGo to Events Recipients and click Add RecipientsFallback Action Recipient Use with actionGo to Events Schedules and click Add Setting Up an Email RecipientSchedules RecurrencesAxis Q6044-C PTZ Dome Network Camera Continuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityGo to System Options Security Ieee IeeeCertificates Go to System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingNTP Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 Host Name ConfigurationLink-Local IPv4 Address Smtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage Click Network Share Network ShareGo to System Options Storage and click SD Card Support MaintenanceSystem Options Ports & Devices File Upload Plain ConfigLogs & Reports ScriptingSystem Options Reset to Factory Default Settings Function Pin wire Specifications Multi-Connector CableMulti-Connector Cable Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Media converter switch Video and image problems, generalVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsPower Function/group Specifications System ApplicationInstallation aid MaintenancePower connector DC input Function/group SpecificationsWeight AccessoriesTerminal connector internal Power connector DC outputNetwork connector internal Terminal connector externalAxis Q6044-C PTZ Dome Network Camera M2.2
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