Axis Communications Q6044-C Key frames, Video and image problems, general, Video Camera Settings

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AXIS Q6044-C PTZ Dome Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations, on page 65.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 62.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see .
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.
Media converter switch

Media converter switch	The media converter switch does not support hotswapping. Disconnect power from the switch
freezes after hotswapping	before swapping cameras. Restart the switch after a failed attempt to hotswap.

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Contents Axis Q6044-C PTZ Dome Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q6044-C PTZ Dome Network Camera Table of ContentsTechnical Specifications Hardware Overview Connectors and ButtonsHardware Overview CameraMulti-connector LED IndicatorsPower Button SD Card SlotMedia Converter Switch Connectors Hardware Overview Media Converter SwitchDip switch position Network Connector Dip SwitchesConnector internal 2-pin I/O terminal block Description Media Converter Switch LED IndicatorsAccessing the Product Accessing the ProductAccess from a Browser Set the Root Password Accessing the Product Access from the InternetNetwork TCP/IP Advanced Click Use HttpsGo to Setup Events Accessing the Product Live ViewControls on the Live View Axis Media Control viewer toolbarTour Recording, on PTZ ControlsAxis Q6044-C PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis Q6044-C PTZ Dome Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video VideoVideo Stream Pixel CounterImage Stream Profiles264 Exposure Settings Camera SettingsImage Appearance White BalanceOverlay Image SettingsOverlay Image Go to Video Video Stream and select the Image tabPrivacy Mask Using Overlay Text in an Action RuleGo to Video Overlay Image Go to Events Action RulesAxis Q6044-C PTZ Dome Network Camera Live View Config Live View ConfigDefault Viewer for Browsers Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis Q6044-C PTZ Dome Network Camera Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Gatekeeper ConfigurationAutotracking Exclude AreasTour Recording Guard TourAdvanced Osdi ZonesLimits Controls Control QueueDetectors Set Up Motion Detection WindowsDetectors Shock DetectionMotion Detection Parameters Applications Install ApplicationApplications Application LicensesAxis Q6044-C PTZ Dome Network Camera Events EventsTime Setting Up an Action RulePTZ Control Go to Events Action Rules and click AddFallback Action RecipientsRecipient Use with action Go to Events Recipients and click AddSchedules Setting Up an Email RecipientRecurrences Go to Events Schedules and click AddAxis Q6044-C PTZ Dome Network Camera Recordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsNetwork Go to System Options Security CertificatesIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationLink-Local IPv4 Address Host Name ConfigurationNAT traversal port mapping for IPv4 Smtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourGo to System Options Storage and click SD Card Network ShareGo to System Options Storage Click Network Share System Options Ports & Devices MaintenanceSupport Logs & Reports Plain ConfigScripting File UploadSystem Options Reset to Factory Default Settings Multi-Connector Cable Multi-Connector CableFunction Pin wire Specifications Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Video Camera Settings Video and image problems, generalStorage and disk management problems Media converter switchTechnical Specifications Technical SpecificationsInstallation aid Function/group Specifications System ApplicationMaintenance PowerWeight Function/group SpecificationsAccessories Power connector DC inputNetwork connector internal Power connector DC outputTerminal connector external Terminal connector internalAxis Q6044-C PTZ Dome Network Camera M2.2

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