Axis Communications P5522 user manual Symptoms, possible causes and remedial actions

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AXIS P5522 PTZ Dome Network Camera

Troubleshooting

ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number> temp ping -l 408 -t <IP address>

2.If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

 

detailed instructions.

 

 

The product is located on a

If the IP address intended for the product and the IP address of the computer used to access the

different subnet

product are located on different subnets, you will not be able to set the IP address. Contact your

 

network administrator to obtain an IP address.

 

 

The IP address is being used

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS

by another device

window, type ping and the IP address of the product.

 

If you receive: Reply from <IP address>: bytes=32; time=10... this means

 

that the IP address may already be in use by another device on the network. Obtain a new IP

 

address from the network administrator and reinstall the product.

 

If you see Request timed out, this means that the IP address is available for use with the

 

Axis product. Check all cabling and reinstall the product.

 

 

Possible IP address conflict

The static IP address in the Axis product is used before the DHCP server sets a dynamic address.

with another device on the

This means that if the same default static IP address is also used by another device, there may

same subnet.

be problems accessing the product.

 

 

The camera cannot be accessed from a browser

 

 

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

 

The IP address has been

If the product and the client are on the same network, run AXIS IP Utility to locate the product.

changed by DHCP

Identify the product using its model or serial number.

 

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

 

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

 

and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product

 

now has a fixed IP address that will not change.

 

 

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 41. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

 

 

Default routers required

Check if you need to configure the router settings.

 

 

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Contents Axis P5522 PTZ Dome Network Camera Intellectual Property Rights About this documentLiability Equipment ModificationsTable of contents Axis P5522 PTZ Dome Network CameraHardware overview ConnectorsHardware overview LED indicators Color IndicationAccess from a browser Accessing the productAccessing the product Start a browser Internet Explorer, Firefox, SafariNetwork TCP/IP Advanced Access from the InternetSet the root password Click Create self-signed certificateAxis Media Control viewer toolbar Live ViewControls on the Live View PTZ Controls AMC Audio controlsAxis P5522 PTZ Dome Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream QuickTimeTM. The following paths can be usedAccessing audio streams Java applet supports simplex audio with G.711 encodingBasic Setup Setting up the productSetting up the product Video Stream Video and AudioVideo and Audio Image264 Camera SettingsStream Profiles Image AppearanceWhite balance Exposure SettingsImage settings Wide Dynamic RangePrivacy Mask Audio SettingsOverlay Overlay imageAudio Input Audio OutputAudio Clips Live View Config Default viewer for browsersLive View Config Output Buttons Viewer SettingsUser Defined Links Browser Viewer DescriptionAxis P5522 PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset positionsPTZ Pan Tilt Zoom Guard TourLimits Osdi ZonesAdvanced Go to PTZ Guard Tour and click AddControls Operator Same as administrator but with lower priorityControl Queue See the online help for more informationApplications ApplicationsEvent Servers EventsEvents Server type Purpose Information requiredGo to Events Event Types and click Add triggered Set up a triggered eventEvent Types Go to Events Event Types and click Add scheduled Set up a scheduled eventSave stream Motion detection Set up motion detectionGatekeeper Go to Events Motion DetectionMotion detection parameters Go to Events Audio Detection Audio detectionPort Status Event recordings RecordingsRecordings Continuous recording Go to Recordings ContinuousAxis P5522 PTZ Dome Network Camera Security System OptionsSystem Options Date & Time Audio SupportBasic TCP/IP Settings NetworkDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourSupport MaintenancePorts & Devices Scripting File UploadReset to factory default settings Plain ConfigFunction Pin Specifications Multi-Connector Cable sold separatelyMulti-Connector Cable sold separately Connection diagram Connector DC power inputEmergency recovery procedure TroubleshootingTroubleshooting Checking the firmwareCamera cannot be accessed from a browser Symptoms, possible causes and remedial actionsProblems setting the IP address Product is accessible locally but not externallyVideo & Audio Camera Settings Problems with the H.264 formatVideo and image problems, general Key framesStorage and disk management problems Problems uploading filesSettings Overlay image is not displayedTechnical Specifications Technical SpecificationsInstallation Alarm triggersAlarm events Maintenance General CasingPerformance considerations M2.4
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