AXIS P5522 PTZ Dome Network Camera
Troubleshooting
Slow image update |
| Configuring |
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| the performance of the Axis product. |
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Poor performance |
| Poor performance may be caused by heavy network traffic, multiple users accessing the product, |
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| low performance clients, use of features such as motion detection and event handling. |
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Poor quality snapshot images |
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Screen incorrectly
configured on your computer
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256 colors will produce dithering artifacts in the image.
Overlay image is not displayed
Incorrect size or location of overlay image
The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.
Privacy mask is not displayed
Incorrect size or location of privacy mask
The privacy mask may have been positioned incorrectly or may be too large.
Browser freezes
Firefox 1.4 (or later) can sometimes freeze on a slow computer
Lower the image resolution
Problems uploading files
Limited space
There is only limited space available for the upload of your own files. Delete existing files to free up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity setting to avoid problems with luminance.
No audio
Incorrect setup | Check the sound card in the computer. Ensure that mute is not selected and that the volume |
| settings are correct. |
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No audio or very poor audio | Check that Enable audio support is selected under Setup > System Options > Security > Audio |
quality | Support. |
| Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio |
| Settings. |
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Poor audio quality |
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CPU overloaded | Reduce the number of listeners and viewers. Decrease image resolution and compression. |
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Unsynchronized audio and | Synchronize the product’s date and time settings with an NTP server. Go to Setup > System |
video | Options > Date & Time. |
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Distorted audio | Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio |
| Settings. |
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Feedback loops | Feedback loops might appear in |
| use |
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Storage and disk management problems | |
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Video cannot be recorded | Check that the SD card is not write protected (that is, read only). |
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SD card cannot be mounted | Reformat the SD card and then click Mount. |
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