Axis Communications P5522 Problems with the H.264 format, Key frames, No images displayed on web

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AXIS P5522 PTZ Dome Network Camera

Troubleshooting

Problems with the H.264 format

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC), on page 11.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a ﬁrewall preventing viewing.

Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be conﬁgured. The TTL (Time To Live) value may need to be increased.

Poor rendering of H.264	Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.
images	If text overlays are blurred, or if there are other rendering problems, you may need to enable

	Advanced Video Rendering from the Video tab in the AMC Control Panel.
	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
	downloaded from the manufacturer’s website.

Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.

Lower frame rate than	Reduce the number of applications running on the client computer.
expected	Limit the number of simultaneous viewers.
	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.

Why do I not get maximum	See Performance considerations, on page 55.
frames per second?	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

	product. See Technical Speciﬁcations, on page 53.

Image degeneration	Decrease the GOV length.

Status indicator LED is ﬂashing red and the camera is inaccessible

Aﬁrmware upgrade has been interrupted or the ﬁrmware has otherwise been damaged

See Emergency recovery procedure, on page 49.

No images displayed on web page

Problems with AXIS Media	To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
Control (Internet Explorer	controls. Also, make sure that AXIS Media Control is installed on your workstation.
only)

Installation of additional	Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Conﬁg and select Java applet under Default viewer.
restricted or prohibited

Video and image problems, general

Image too dark or too light	Check the video image settings under Setup > Video & Audio > Video Stream and Setup >
	Video & Audio > Camera Settings.

Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.

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Contents Axis P5522 PTZ Dome Network Camera Equipment Modiﬁcations About this documentLiability Intellectual Property RightsAxis P5522 PTZ Dome Network Camera Table of contentsConnectors Hardware overviewHardware overview Color Indication LED indicatorsStart a browser Internet Explorer, Firefox, Safari Accessing the productAccessing the product Access from a browserClick Create self-signed certiﬁcate Access from the InternetSet the root password Network TCP/IP AdvancedLive View Controls on the Live ViewAxis Media Control viewer toolbar AMC Audio controls PTZ ControlsAxis P5522 PTZ Dome Network Camera Axis Media Control AMC How to stream H.264Media streams Media streamsQuickTimeTM. The following paths can be used Alternative methods of accessing the video streamJava applet supports simplex audio with G.711 encoding Accessing audio streamsSetting up the product Setting up the productBasic Setup Image Video and AudioVideo and Audio Video StreamImage Appearance Camera SettingsStream Proﬁles 264Wide Dynamic Range Exposure SettingsImage settings White balanceOverlay image Audio SettingsOverlay Privacy MaskAudio Output Audio InputAudio Clips Default viewer for browsers Live View ConﬁgLive View Conﬁg Browser Viewer Description Viewer SettingsUser Deﬁned Links Output ButtonsAxis P5522 PTZ Dome Network Camera Guard Tour Preset positionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomGo to PTZ Guard Tour and click Add Osdi ZonesAdvanced LimitsSee the online help for more information Operator Same as administrator but with lower priorityControl Queue ControlsApplications ApplicationsServer type Purpose Information required EventsEvents Event ServersSet up a triggered event Event TypesGo to Events Event Types and click Add triggered Set up a scheduled event Save streamGo to Events Event Types and click Add scheduled Go to Events Motion Detection Set up motion detectionGatekeeper Motion detectionMotion detection parameters Audio detection Port StatusGo to Events Audio Detection Recordings RecordingsEvent recordings Go to Recordings Continuous Continuous recordingAxis P5522 PTZ Dome Network Camera System Options System OptionsSecurity Audio Support Date & TimeNetwork Basic TCP/IP SettingsNTP Conﬁguration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConﬁgurationNAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Maintenance Ports & DevicesSupport File Upload ScriptingPlain Conﬁg Reset to factory default settingsMulti-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Speciﬁcations Connector DC power input Connection diagramChecking the ﬁrmware TroubleshootingTroubleshooting Emergency recovery procedureProduct is accessible locally but not externally Symptoms, possible causes and remedial actionsProblems setting the IP address Camera cannot be accessed from a browserKey frames Problems with the H.264 formatVideo and image problems, general Video & Audio Camera SettingsOverlay image is not displayed Problems uploading ﬁlesSettings Storage and disk management problemsTechnical Speciﬁcations Technical SpeciﬁcationsMaintenance General Casing Alarm triggersAlarm events InstallationPerformance considerations M2.4

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