Axis Communications Q6045-E Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS Q6045-E PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the > with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

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Contents Axis Q6045-E PTZ Dome Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6045-E PTZ Dome Network CameraTechnical Specifications Hardware Overview Connectors and ButtonsNetwork Connector Hardware OverviewPower Button LED IndicatorsMidspan LED Indicators SD Card SlotAccessing the Product Accessing the ProductAccess from a Browser Network TCP/IP Advanced Accessing the Product Access from the InternetSet the Root Password Click Use HttpsControls on the Live View Accessing the Product Live ViewGo to Setup Events Manual TriggerAxis Media Control viewer toolbar PTZ ControlsAxis Q6045-E PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis Q6045-E PTZ Dome Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video Stream VideoVideo Pixel CounterStream Profiles Image264 Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image Image SettingsOverlay Go to Video Video Stream and select the Image tabUsing Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Axis Q6045-E PTZ Dome Network Camera Live View Config Live View ConfigDefault Viewer for Browsers Viewer Settings User Defined LinksBrowser Viewer Description PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomExclude Areas ConfigurationPTZ Pan Tilt Zoom Autotracking Max LimitsGatekeeper Guard TourTour Recording Osdi ZonesAdvanced LimitsControl Queue ControlsDetectors Set Up Motion Detection WindowsDetectors Shock DetectionObject Removed Motion Detection ParametersEnter/Exit Detector Fence DetectorObject Counter Applications Install ApplicationApplications Application LicensesAxis Q6045-E PTZ Dome Network Camera Events Input SignalEvents DetectorsSystem Setting Up an Action RuleStorage TimeGo to Events Action Rules and click Add RecipientsFallback Action RecipientGo to Events Recipients and click Add Setting Up an Email RecipientSchedules Go to Events Schedules and click AddRecurrences Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersIeee CertificatesGo to System Options Security Ieee Network Basic TCP/IP SettingsDate & Time Go to System Options Security CertificatesAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressNAT traversal port mapping for IPv4 QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourNetwork Share Go to System Options Storage and click SD CardGo to System Options Storage Click Network Share Support Overview System Options MaintenanceSupport System OverviewScripting Reset to Factory Default SettingsPlain Config File UploadAxis Q6045-E PTZ Dome Network Camera Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Storage and disk management problems Video and image problems, generalVideo Camera Settings Key framesTechnical Specifications Technical SpecificationsMaintenance Function/group Specifications System ApplicationInstallation aid PowerPerformance Considerations M2.2
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Q6045-E specifications

Axis Communications Q6045-E is an advanced network camera designed specifically for professional surveillance applications. This camera exemplifies Axis's commitment to high-performance video surveillance solutions, combining cutting-edge technology with robust design features.

One of the standout characteristics of the Q6045-E is its exceptional imaging capabilities. Equipped with a 1/2.8” sensor, it delivers high-resolution video at up to 1080p, ensuring clear and detailed images even in challenging lighting conditions. The camera supports a wide dynamic range (WDR), enabling it to capture high-quality images in environments with varying light levels, such as areas that experience both bright sunlight and deep shadows.

The Q6045-E also integrates a powerful 30x optical zoom lens, which allows for detailed close-ups of objects at a distance. This feature is essential for applications requiring precise identification, such as monitoring perimeters, parking lots, and business premises. The camera includes intelligent video analytics capabilities, providing features like motion detection, tampering alarm, and audio detection, enhancing the effectiveness of security measures.

Another noteworthy aspect is the camera’s PTZ (pan-tilt-zoom) functionality. It can pan 360 degrees and tilt from -20 to 90 degrees, providing extensive coverage and flexibility for optimal surveillance. This means a single Q6045-E can monitor vast areas, reducing the need for multiple cameras and thus lowering overall system costs.

Durability and reliability are also key features of the Q6045-E. Designed for outdoor use, the camera is IP66-rated and NEMA 4X-rated, which means it can withstand harsh weather conditions, including rain, snow, and extreme temperatures. The built-in heater ensures consistent performance in cold environments, maintaining both functionality and image quality.

The camera is powered over Ethernet (PoE), facilitating easy installation with just one cable for both data and power. This simplifies the setup process and reduces additional wiring costs. Additionally, the Q6045-E supports various video compression formats, including H.264 and H.265, allowing for efficient bandwidth usage without compromising video quality.

In conclusion, Axis Communications Q6045-E is a feature-rich choice for any professional surveillance system, offering high-resolution video, intelligent analytics, robust durability, and flexible installation options. Its innovative technologies make it an ideal solution for enhancing security and surveillance efforts in a wide range of environments.