Axis Communications Q6045-E user manual Symptoms, Possible Causes and Remedial Actions

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AXIS Q6045-E PTZ Dome Network Camera

Troubleshooting

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping, on page 45.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 52.

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Contents Axis Q6045-E PTZ Dome Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis Q6045-E PTZ Dome Network Camera Table of ContentsTechnical Specifications Hardware Overview Connectors and ButtonsNetwork Connector Hardware OverviewSD Card Slot LED IndicatorsMidspan LED Indicators Power ButtonAccessing the Product Accessing the ProductAccess from a Browser Click Use Https Accessing the Product Access from the InternetSet the Root Password Network TCP/IP AdvancedManual Trigger Accessing the Product Live ViewGo to Setup Events Controls on the Live ViewPTZ Controls Axis Media Control viewer toolbarAxis Q6045-E PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Axis Q6045-E PTZ Dome Network Camera Setting Up the Product Setting Up the ProductBasic Setup Pixel Counter VideoVideo Video StreamImage Stream Profiles264 White Balance Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab Image SettingsOverlay Overlay ImagePrivacy Mask Using Overlay Text in an Action RuleGo to Events Action Rules Axis Q6045-E PTZ Dome Network Camera Live View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsBrowser Viewer Description PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomMax Limits ConfigurationPTZ Pan Tilt Zoom Autotracking Exclude AreasGuard Tour GatekeeperLimits Osdi ZonesAdvanced Tour RecordingControls Control QueueShock Detection Set Up Motion Detection WindowsDetectors DetectorsMotion Detection Parameters Object RemovedFence Detector Enter/Exit DetectorObject Counter Application Licenses Install ApplicationApplications ApplicationsAxis Q6045-E PTZ Dome Network Camera Detectors Input SignalEvents EventsTime Setting Up an Action RuleStorage SystemRecipient RecipientsFallback Action Go to Events Action Rules and click AddGo to Events Schedules and click Add Setting Up an Email RecipientSchedules Go to Events Recipients and click AddGo to Events Recurrences and click Add RecurrencesContinuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityCertificates IeeeGo to System Options Security Ieee Go to System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingNTP Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address Host Name ConfigurationNAT traversal port mapping for IPv4 Smtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage and click SD Card Network ShareGo to System Options Storage Click Network Share System Overview System Options MaintenanceSupport Support OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis Q6045-E PTZ Dome Network Camera Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Key frames Video and image problems, generalVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsPower Function/group Specifications System ApplicationInstallation aid MaintenancePerformance Considerations M2.2
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Q6045-E specifications

Axis Communications Q6045-E is an advanced network camera designed specifically for professional surveillance applications. This camera exemplifies Axis's commitment to high-performance video surveillance solutions, combining cutting-edge technology with robust design features.

One of the standout characteristics of the Q6045-E is its exceptional imaging capabilities. Equipped with a 1/2.8” sensor, it delivers high-resolution video at up to 1080p, ensuring clear and detailed images even in challenging lighting conditions. The camera supports a wide dynamic range (WDR), enabling it to capture high-quality images in environments with varying light levels, such as areas that experience both bright sunlight and deep shadows.

The Q6045-E also integrates a powerful 30x optical zoom lens, which allows for detailed close-ups of objects at a distance. This feature is essential for applications requiring precise identification, such as monitoring perimeters, parking lots, and business premises. The camera includes intelligent video analytics capabilities, providing features like motion detection, tampering alarm, and audio detection, enhancing the effectiveness of security measures.

Another noteworthy aspect is the camera’s PTZ (pan-tilt-zoom) functionality. It can pan 360 degrees and tilt from -20 to 90 degrees, providing extensive coverage and flexibility for optimal surveillance. This means a single Q6045-E can monitor vast areas, reducing the need for multiple cameras and thus lowering overall system costs.

Durability and reliability are also key features of the Q6045-E. Designed for outdoor use, the camera is IP66-rated and NEMA 4X-rated, which means it can withstand harsh weather conditions, including rain, snow, and extreme temperatures. The built-in heater ensures consistent performance in cold environments, maintaining both functionality and image quality.

The camera is powered over Ethernet (PoE), facilitating easy installation with just one cable for both data and power. This simplifies the setup process and reduces additional wiring costs. Additionally, the Q6045-E supports various video compression formats, including H.264 and H.265, allowing for efficient bandwidth usage without compromising video quality.

In conclusion, Axis Communications Q6045-E is a feature-rich choice for any professional surveillance system, offering high-resolution video, intelligent analytics, robust durability, and flexible installation options. Its innovative technologies make it an ideal solution for enhancing security and surveillance efforts in a wide range of environments.
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