Axis Communications Q6045-E user manual Product is accessible locally but not externally, Basic

Page 56

AXIS Q6045-E PTZ Dome Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 44.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 47. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC), on page 13.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis Q6045-E PTZ Dome Network Camera About this document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6045-E PTZ Dome Network CameraTechnical Specifications Connectors and Buttons Network ConnectorHardware Overview Hardware OverviewLED Indicators Midspan LED IndicatorsPower Button SD Card SlotAccess from a Browser Accessing the ProductAccessing the Product Accessing the Product Access from the Internet Set the Root PasswordNetwork TCP/IP Advanced Click Use HttpsAccessing the Product Live View Go to Setup EventsControls on the Live View Manual TriggerAxis Media Control viewer toolbar PTZ ControlsAxis Q6045-E PTZ Dome Network Camera How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Axis Q6045-E PTZ Dome Network Camera Basic Setup Setting Up the ProductSetting Up the Product Video VideoVideo Stream Pixel Counter264 Stream ProfilesImage Camera Settings Exposure SettingsImage Appearance White BalanceImage Settings OverlayOverlay Image Go to Video Video Stream and select the Image tabGo to Events Action Rules Using Overlay Text in an Action RulePrivacy Mask Axis Q6045-E PTZ Dome Network Camera Default Viewer for Browsers Live View ConfigLive View Config Browser Viewer Description Viewer SettingsUser Defined Links Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomConfiguration PTZ Pan Tilt Zoom AutotrackingExclude Areas Max LimitsGatekeeper Guard TourOsdi Zones AdvancedTour Recording LimitsControl Queue ControlsSet Up Motion Detection Windows DetectorsDetectors Shock DetectionObject Removed Motion Detection ParametersObject Counter Enter/Exit DetectorFence Detector Install Application ApplicationsApplications Application LicensesAxis Q6045-E PTZ Dome Network Camera Input Signal EventsEvents DetectorsSetting Up an Action Rule StorageSystem TimeRecipients Fallback ActionGo to Events Action Rules and click Add RecipientSetting Up an Email Recipient SchedulesGo to Events Recipients and click Add Go to Events Schedules and click AddRecurrences Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Basic TCP/IP Settings Date & TimeNetwork Go to System Options Security CertificatesIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceDNS Configuration NTP ConfigurationNAT traversal port mapping for IPv4 Host Name ConfigurationLink-Local IPv4 Address QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourGo to System Options Storage Click Network Share Network ShareGo to System Options Storage and click SD Card System Options Maintenance SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigScripting File UploadAxis Q6045-E PTZ Dome Network Camera Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, general Video Camera SettingsStorage and disk management problems Key framesTechnical Specifications Technical SpecificationsFunction/group Specifications System Application Installation aidMaintenance PowerPerformance Considerations M2.2
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Q6045-E specifications

Axis Communications Q6045-E is an advanced network camera designed specifically for professional surveillance applications. This camera exemplifies Axis's commitment to high-performance video surveillance solutions, combining cutting-edge technology with robust design features.

One of the standout characteristics of the Q6045-E is its exceptional imaging capabilities. Equipped with a 1/2.8” sensor, it delivers high-resolution video at up to 1080p, ensuring clear and detailed images even in challenging lighting conditions. The camera supports a wide dynamic range (WDR), enabling it to capture high-quality images in environments with varying light levels, such as areas that experience both bright sunlight and deep shadows.

The Q6045-E also integrates a powerful 30x optical zoom lens, which allows for detailed close-ups of objects at a distance. This feature is essential for applications requiring precise identification, such as monitoring perimeters, parking lots, and business premises. The camera includes intelligent video analytics capabilities, providing features like motion detection, tampering alarm, and audio detection, enhancing the effectiveness of security measures.

Another noteworthy aspect is the camera’s PTZ (pan-tilt-zoom) functionality. It can pan 360 degrees and tilt from -20 to 90 degrees, providing extensive coverage and flexibility for optimal surveillance. This means a single Q6045-E can monitor vast areas, reducing the need for multiple cameras and thus lowering overall system costs.

Durability and reliability are also key features of the Q6045-E. Designed for outdoor use, the camera is IP66-rated and NEMA 4X-rated, which means it can withstand harsh weather conditions, including rain, snow, and extreme temperatures. The built-in heater ensures consistent performance in cold environments, maintaining both functionality and image quality.

The camera is powered over Ethernet (PoE), facilitating easy installation with just one cable for both data and power. This simplifies the setup process and reduces additional wiring costs. Additionally, the Q6045-E supports various video compression formats, including H.264 and H.265, allowing for efficient bandwidth usage without compromising video quality.

In conclusion, Axis Communications Q6045-E is a feature-rich choice for any professional surveillance system, offering high-resolution video, intelligent analytics, robust durability, and flexible installation options. Its innovative technologies make it an ideal solution for enhancing security and surveillance efforts in a wide range of environments.
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