Axis Communications P5522 user manual Support Overview, System Overview, Logs & Reports

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AXIS P5522 PTZ Dome Network Camera

System Options

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Note

A restart clears all entries in the Server Report.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 55.

To test the product’s PTZ mechanics, click Test under PTZ Status.

For information about firmware upgrade, see Upgrade the Firmware on page 59.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 59.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

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Contents Axis P5522 PTZ Dome Network Camera Intellectual Property Rights About this document Legal ConsiderationsLiability Equipment ModificationsSupport Learn MoreTable of Contents Axis P5522 PTZ Dome Network CameraSupport Advanced Reset to Factory Default Settings Performance ConsiderationsSafety Information Hazard LevelsOther Message Levels Hardware Overview Multi-connector Connectors and ButtonsNetwork Connector For technical specifications, seeSD Card Slot LED IndicatorsMidspan LED Indicators Control ButtonAccess the Product Access from a BrowserAccess from the Internet Live View Set the Root PasswordSet Power Line Frequency Controls on the Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsAxis P5522 PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupPixel Counter Set Up Video StreamsVideo and Audio ImageClick Save to apply the new settings Stream Profiles264 Image Appearance Camera SettingsExposure Settings White BalanceImage Settings OverlayGo to Video & Audio Video Stream and select the Image tab Overlay Image Use Overlay Text in an Action RuleGo to Video & Audio Overlay Image Audio Modes Set Up AudioPrivacy Mask Go to Events Action RulesAudio Input Audio Clips Audio OutputViewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons Preset Positions PTZ Pan Tilt ZoomGatekeeper Advanced Guard TourOsdi Zones LimitsControls Operator Same as administrator but with lower priority Control QueueMotion Detection Set Up Motion Detection WindowsDetectors Motion Detection ParametersMedium level 50% Default valuesAudio Detection Low level 0%Applications Install ApplicationGo to Setup Applications Application LicensesAxis P5522 PTZ Dome Network Camera Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddTriggers ActionsPTZ Control Add RecipientsRecipient Types Go to Events Recipients and click AddSet Up Email Recipients Create SchedulesGo to Events Schedules and click Add Set Up Recurrences Go to Events Recurrences and click AddContinuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterIeee CertificatesGo to System Options Security Ieee Date & Time Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Audio SupportBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTP RTP/H.264 UPnPTM can be disabled under System Options Network UPnPTM UPnPTM BonjourMount and Unmount SD Card StorageSD Card Format SD CardNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadAxis P5522 PTZ Dome Network Camera Function Pin Specifications Multi-Connector Cable sold separatelyCable provides the following connectors Drain, 100 mAConnector Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallySetup Video & Audio Camera Settings Problems with streaming H.264Video and image problems, general Key framesNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Maintenance General Casing Function/group Specifications Network SecurityInstallation PowerPerformance Considerations M5.2

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