Axis Communications P5522 user manual Problems with streaming H.264, Key frames

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AXIS P5522 PTZ Dome Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 15.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 65.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 63.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis P5522 PTZ Dome Network Camera Liability About this document Legal ConsiderationsIntellectual Property Rights Equipment ModificationsLearn More SupportAxis P5522 PTZ Dome Network Camera Table of ContentsPerformance Considerations Support Advanced Reset to Factory Default SettingsHazard Levels Safety InformationOther Message Levels Hardware Overview Network Connector Connectors and ButtonsMulti-connector For technical specifications, seeMidspan LED Indicators LED IndicatorsSD Card Slot Control ButtonAccess from a Browser Access the ProductAccess from the Internet Set Power Line Frequency Set the Root PasswordLive View Controls on the Live ViewAxis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewAMC Audio Controls PTZ ControlsAxis P5522 PTZ Dome Network Camera Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo and Audio Set Up Video StreamsPixel Counter ImageStream Profiles Click Save to apply the new settings264 Exposure Settings Camera SettingsImage Appearance White BalanceOverlay Image SettingsGo to Video & Audio Video Stream and select the Image tab Use Overlay Text in an Action Rule Overlay ImageGo to Video & Audio Overlay Image Privacy Mask Set Up AudioAudio Modes Go to Events Action RulesAudio Input Audio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons PTZ Pan Tilt Zoom Preset PositionsGatekeeper Osdi Zones Guard TourAdvanced LimitsControls Control Queue Operator Same as administrator but with lower priorityDetectors Set Up Motion Detection WindowsMotion Detection Motion Detection ParametersAudio Detection Default valuesMedium level 50% Low level 0%Go to Setup Applications Install ApplicationApplications Application LicensesAxis P5522 PTZ Dome Network Camera Events Set Up Action RulesConvert Event Types to Action Rules Go to Events Action Rules and click AddActions TriggersRecipient Types Add RecipientsPTZ Control Go to Events Recipients and click AddCreate Schedules Set Up Email RecipientsGo to Events Schedules and click Add Go to Events Recurrences and click Add Set Up RecurrencesRecording List RecordingsContinuous Recording Go to Recordings ListLanguages Security System OptionsUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Click Install certificate and upload the certificate Go to Setup System Options Security CertificatesDate & Time Audio SupportNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card StorageMount and Unmount SD Card Format SD CardPorts & Devices MaintenanceNetwork Share PortsSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsScripting File UploadAxis P5522 PTZ Dome Network Camera Cable provides the following connectors Multi-Connector Cable sold separatelyFunction Pin Specifications Drain, 100 mAConnector Upgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Setup Video & Audio Camera Settings Key framesStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Specifications Installation Function/group Specifications Network SecurityMaintenance General Casing PowerPerformance Considerations M5.2

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