Axis Communications P5522 user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS P5522 PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis P5522 PTZ Dome Network Camera Equipment Modifications About this document Legal ConsiderationsLiability Intellectual Property RightsLearn More SupportAxis P5522 PTZ Dome Network Camera Table of ContentsPerformance Considerations Support Advanced Reset to Factory Default SettingsOther Message Levels Safety InformationHazard Levels Hardware Overview For technical specifications, see Connectors and ButtonsNetwork Connector Multi-connectorControl Button LED IndicatorsMidspan LED Indicators SD Card SlotAccess from the Internet Access the ProductAccess from a Browser Controls on the Live View Set the Root PasswordSet Power Line Frequency Live ViewTo show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAMC Audio Controls PTZ ControlsAxis P5522 PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductImage Set Up Video StreamsVideo and Audio Pixel Counter264 Click Save to apply the new settingsStream Profiles White Balance Camera SettingsExposure Settings Image AppearanceGo to Video & Audio Video Stream and select the Image tab Image SettingsOverlay Go to Video & Audio Overlay Image Overlay ImageUse Overlay Text in an Action Rule Go to Events Action Rules Set Up AudioPrivacy Mask Audio ModesAudio Input Audio Output Audio ClipsBrowser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsOutput Buttons Go to Setup Live View ConfigUser Defined Links Gatekeeper Preset PositionsPTZ Pan Tilt Zoom Limits Guard TourOsdi Zones AdvancedControls Control Queue Operator Same as administrator but with lower priorityMotion Detection Parameters Set Up Motion Detection WindowsDetectors Motion DetectionLow level 0% Default valuesAudio Detection Medium level 50%Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P5522 PTZ Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesActions TriggersGo to Events Recipients and click Add Add RecipientsRecipient Types PTZ ControlGo to Events Schedules and click Add Set Up Email RecipientsCreate Schedules Go to Events Recurrences and click Add Set Up RecurrencesGo to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Audio Support Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Format SD Card StorageSD Card Mount and Unmount SD CardPorts MaintenancePorts & Devices Network ShareLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config Scripting Axis P5522 PTZ Dome Network Camera Drain, 100 mA Multi-Connector Cable sold separatelyCable provides the following connectors Function Pin SpecificationsConnector Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Setup Video & Audio Camera SettingsPoor audio quality SettingsStorage and disk management problems No audioTechnical Specifications Power Function/group Specifications Network SecurityInstallation Maintenance General CasingPerformance Considerations M5.2
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