Axis Communications P5522 user manual No audio, Settings, Poor audio quality, Options Date & Time

Page 62

AXIS P5522 PTZ Dome Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events on page 37.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

NOTICE

Formatting the card will remove all content, including all recordings, from the SD card.

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Contents Axis P5522 PTZ Dome Network Camera Intellectual Property Rights About this document Legal ConsiderationsLiability Equipment ModificationsSupport Learn MoreTable of Contents Axis P5522 PTZ Dome Network CameraSupport Advanced Reset to Factory Default Settings Performance ConsiderationsOther Message Levels Safety InformationHazard Levels Hardware Overview Multi-connector Connectors and ButtonsNetwork Connector For technical specifications, seeSD Card Slot LED IndicatorsMidspan LED Indicators Control ButtonAccess from the Internet Access the ProductAccess from a Browser Live View Set the Root PasswordSet Power Line Frequency Controls on the Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsAxis P5522 PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupPixel Counter Set Up Video StreamsVideo and Audio Image264 Click Save to apply the new settingsStream Profiles Image Appearance Camera SettingsExposure Settings White BalanceGo to Video & Audio Video Stream and select the Image tab Image SettingsOverlay Go to Video & Audio Overlay Image Overlay ImageUse Overlay Text in an Action Rule Audio Modes Set Up AudioPrivacy Mask Go to Events Action RulesAudio Input Audio Clips Audio OutputViewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links Gatekeeper Preset PositionsPTZ Pan Tilt Zoom Advanced Guard TourOsdi Zones LimitsControls Operator Same as administrator but with lower priority Control QueueMotion Detection Set Up Motion Detection WindowsDetectors Motion Detection ParametersMedium level 50% Default valuesAudio Detection Low level 0%Applications Install ApplicationGo to Setup Applications Application LicensesAxis P5522 PTZ Dome Network Camera Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddTriggers ActionsPTZ Control Add RecipientsRecipient Types Go to Events Recipients and click AddGo to Events Schedules and click Add Set Up Email RecipientsCreate Schedules Set Up Recurrences Go to Events Recurrences and click AddContinuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterGo to System Options Security Ieee IeeeCertificates Date & Time Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Audio SupportBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourMount and Unmount SD Card StorageSD Card Format SD CardNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadAxis P5522 PTZ Dome Network Camera Function Pin Specifications Multi-Connector Cable sold separatelyCable provides the following connectors Drain, 100 mAConnector Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallySetup Video & Audio Camera Settings Problems with streaming H.264Video and image problems, general Key framesNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Maintenance General Casing Function/group Specifications Network SecurityInstallation PowerPerformance Considerations M5.2

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