Axis Communications P3384VE Support Overview, System Overview, Logs & Reports, Scripting

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AXIS P3384–VE Fixed Dome

System Options

For information about firmware upgrade, see Upgrade the Firmware on page 59.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 59.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 58.

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Contents Axis P3384-VE Fixed Dome Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P3384-VE Fixed Dome Table of ContentsConnectors Performance Considerations Advanced Reset to Factory Default SettingsHardware Overview Connectors and Buttons Color Indication LED IndicatorsAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordLive View Set Power Line FrequencyControls on the Live View Click Use HttpsAxis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewAMC Audio Controls PTZ ControlsAxis P3384-VE Fixed Dome How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo and Audio Click Save to apply the new settingsVideo Stream ImageMjpeg Stream ProfilesLightfinder Mode Camera SettingsImage Appearance White BalanceIris adjustment Exposure SettingsShutter & Gain Set Shutter toView Area Select an Aspect ratio and a Video stream resolutionOverlay Go to Video & Audio View AreaPrivacy Mask Overlay ImageGo to Video & Audio Overlay Image When satisfied, click Enable iris to enable the iris Audio SettingsFocus & Zoom Audio ModesAudio Input Audio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports onPTZ Pan Tilt Zoom Preset PositionsGuard Tour AdvancedControl Queue Operator Same as administrator but with lower priorityCamera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Audio Detection Audio DetectionGo to Setup Applications Install ApplicationApplications Application LicensesAxis P3384-VE Fixed Dome Events Set Up Action RulesGo to Events Action Rules and click Add For more information, see the online helpTriggers DetectorsHardware Actions Recipient Types Add RecipientsGo to Events Recipients and click Add Recipient Use with actionSet Up Email Recipients Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddAxis P3384-VE Fixed Dome Find Recordings RecordingsPlay Recording Go to Recordings ListRecording List Export Video ClipGo to Recordings Continuous Continuous RecordingLanguages Security System OptionsUsers IP Address FilterIeee CertificatesCA Certificate Click Install certificate and upload the certificate Go to Setup System Options Security CertificatesDate & Time CertificatesNetwork Basic TCP/IP SettingsLinux/Unix syntax Axis Internet Dynamic DNS ServiceLinux/Unix example Axis Video Hosting System AvhsDNS Configuration Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 HttpsSocks QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourMount and Unmount SD Card Network ShareFormat SD Card To add a network sharePorts & Devices MaintenancePorts Port StatusSupport Overview SupportSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Upgrade the Firmware TroubleshootingFirmware To upgrade the product’s firmware Check the FirmwareSymptoms, Possible Causes and Remedial Actions Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsVideo cannot be recorded Technical Specifications Installation Function/group Specifications Network SecurityMaintenance SupportedPower Function/group Specifications General CasingConnectors DimensionsFunction Pin Specifications ConnectorsPerformance Considerations Audio InputAudio Output M3.11
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