Axis Communications P3384VE user manual Product is accessible locally but not externally, Basic

Page 61

AXIS P3384–VE Fixed Dome

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time on page 48.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 52. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis P3384-VE Fixed Dome Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P3384-VE Fixed Dome Table of ContentsConnectors Performance Considerations Advanced Reset to Factory Default SettingsHardware Overview Connectors and Buttons Color Indication LED IndicatorsAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordLive View Set Power Line FrequencyControls on the Live View Click Use HttpsAxis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewAMC Audio Controls PTZ ControlsAxis P3384-VE Fixed Dome Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo and Audio Click Save to apply the new settingsVideo Stream ImageMjpeg Stream ProfilesLightfinder Mode Camera SettingsImage Appearance White BalanceIris adjustment Exposure SettingsShutter & Gain Set Shutter toView Area Select an Aspect ratio and a Video stream resolutionOverlay Go to Video & Audio View AreaOverlay Image Privacy MaskGo to Video & Audio Overlay Image When satisfied, click Enable iris to enable the iris Audio SettingsFocus & Zoom Audio ModesAudio Input Audio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports onPTZ Pan Tilt Zoom Preset PositionsGuard Tour AdvancedControl Queue Operator Same as administrator but with lower priorityCamera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Audio Detection Audio DetectionGo to Setup Applications Install ApplicationApplications Application LicensesAxis P3384-VE Fixed Dome Events Set Up Action RulesGo to Events Action Rules and click Add For more information, see the online helpDetectors TriggersHardware Actions Recipient Types Add RecipientsGo to Events Recipients and click Add Recipient Use with actionSet Up Email Recipients Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddAxis P3384-VE Fixed Dome Find Recordings RecordingsPlay Recording Go to Recordings ListRecording List Export Video ClipGo to Recordings Continuous Continuous RecordingLanguages Security System OptionsUsers IP Address FilterCertificates IeeeCA Certificate Click Install certificate and upload the certificate Go to Setup System Options Security CertificatesDate & Time CertificatesNetwork Basic TCP/IP SettingsLinux/Unix syntax Axis Internet Dynamic DNS ServiceLinux/Unix example Axis Video Hosting System AvhsDNS Configuration Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 HttpsSocks QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourMount and Unmount SD Card Network ShareFormat SD Card To add a network sharePorts & Devices MaintenancePorts Port StatusSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Upgrade the Firmware TroubleshootingFirmware To upgrade the product’s firmware Check the FirmwareSymptoms, Possible Causes and Remedial Actions Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserProblems with streaming H.264 Product is accessible locally but not externallyBasic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsVideo cannot be recorded Technical Specifications Installation Function/group Specifications Network SecurityMaintenance SupportedPower Function/group Specifications General CasingConnectors DimensionsFunction Pin Specifications ConnectorsAudio Input Performance ConsiderationsAudio Output M3.11