Axis Communications P3384VE Key frames, Video and image problems, general, No audio, Settings

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AXIS P3384–VE Fixed Dome

Troubleshooting

Lower frame rate than	See Performance Considerations on page 68.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under

System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to re-mount the storage device.

For information on how to set up a storage disruption alarm, see Events on page 36.

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Contents Axis P3384-VE Fixed Dome Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3384-VE Fixed DomeAdvanced Reset to Factory Default Settings Connectors Performance ConsiderationsHardware Overview Connectors and Buttons LED Indicators Color IndicationAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordControls on the Live View Set Power Line FrequencyLive View Click Use HttpsManual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsAxis P3384-VE Fixed Dome Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupVideo Stream Click Save to apply the new settingsVideo and Audio ImageStream Profiles MjpegImage Appearance Camera SettingsLightfinder Mode White BalanceShutter & Gain Exposure SettingsIris adjustment Set Shutter toOverlay Select an Aspect ratio and a Video stream resolutionView Area Go to Video & Audio View AreaGo to Video & Audio Overlay Image Privacy MaskOverlay Image Focus & Zoom Audio SettingsWhen satisfied, click Enable iris to enable the iris Audio ModesAudio Input Audio Clips Audio OutputViewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links For more information about I/O ports, see I/O Ports onGuard Tour Preset PositionsPTZ Pan Tilt Zoom AdvancedOperator Same as administrator but with lower priority Control QueueMotion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAudio Detection Go to Detectors Audio DetectionApplications Install ApplicationGo to Setup Applications Application LicensesAxis P3384-VE Fixed Dome Go to Events Action Rules and click Add Set Up Action RulesEvents For more information, see the online helpHardware TriggersDetectors Actions Go to Events Recipients and click Add Add RecipientsRecipient Types Recipient Use with actionCreate Schedules Set Up RecurrencesSet Up Email Recipients Go to Events Schedules and click AddAxis P3384-VE Fixed Dome Play Recording RecordingsFind Recordings Go to Recordings ListExport Video Clip Recording ListContinuous Recording Go to Recordings ContinuousLanguages Users System OptionsSecurity IP Address FilterCA Certificate IeeeCertificates Date & Time Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate CertificatesBasic TCP/IP Settings NetworkLinux/Unix example Axis Internet Dynamic DNS ServiceLinux/Unix syntax Axis Video Hosting System AvhsNTP Configuration Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationHttps NAT traversal port mapping for IPv4QoS Quality of Service SocksRTP/H.264 StorageUPnPTM BonjourFormat SD Card Network ShareMount and Unmount SD Card To add a network sharePorts MaintenancePorts & Devices Port StatusSystem Overview SupportSupport Overview Logs & ReportsFile Upload Reset to Factory Default SettingsPlain Config Firmware To upgrade the product’s firmware TroubleshootingUpgrade the Firmware Check the FirmwareProblems setting the IP address Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Product cannot be accessed from a browserBasic Product is accessible locally but not externallyProblems with streaming H.264 Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsVideo cannot be recorded Technical Specifications Maintenance Function/group Specifications Network SecurityInstallation SupportedConnectors Function/group Specifications General CasingPower DimensionsConnectors Function Pin SpecificationsAudio Output Performance ConsiderationsAudio Input M3.11