Axis Communications P3384VE Emergency Recovery Procedure, Problems setting the IP address

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AXIS P3384–VE Fixed Dome

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 49.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 58.

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Contents Axis P3384-VE Fixed Dome About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3384-VE Fixed DomeAdvanced Reset to Factory Default Settings Connectors Performance ConsiderationsHardware Overview Connectors and Buttons LED Indicators Color IndicationAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Live ViewControls on the Live View Click Use HttpsGo to Setup Events Axis Media Control viewer toolbarManual Trigger To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsAxis P3384-VE Fixed Dome How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupClick Save to apply the new settings Video and AudioVideo Stream ImageStream Profiles MjpegCamera Settings Lightfinder ModeImage Appearance White BalanceExposure Settings Iris adjustmentShutter & Gain Set Shutter toSelect an Aspect ratio and a Video stream resolution View AreaOverlay Go to Video & Audio View AreaPrivacy Mask Overlay ImageGo to Video & Audio Overlay Image Audio Settings When satisfied, click Enable iris to enable the irisFocus & Zoom Audio ModesAudio Input Audio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions PTZ Pan Tilt ZoomGuard Tour AdvancedOperator Same as administrator but with lower priority Control QueueDetectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAudio Detection Go to Detectors Audio DetectionInstall Application Go to Setup ApplicationsApplications Application LicensesAxis P3384-VE Fixed Dome Set Up Action Rules EventsGo to Events Action Rules and click Add For more information, see the online helpTriggers DetectorsHardware Actions Add Recipients Recipient TypesGo to Events Recipients and click Add Recipient Use with actionSet Up Recurrences Set Up Email RecipientsCreate Schedules Go to Events Schedules and click AddAxis P3384-VE Fixed Dome Recordings Find RecordingsPlay Recording Go to Recordings ListExport Video Clip Recording ListContinuous Recording Go to Recordings ContinuousLanguages System Options SecurityUsers IP Address FilterIeee CertificatesCA Certificate Go to Setup System Options Security Certificates Click Install certificate and upload the certificateDate & Time CertificatesBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service Linux/Unix syntaxLinux/Unix example Axis Video Hosting System AvhsAdvanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name ConfigurationHttps NAT traversal port mapping for IPv4QoS Quality of Service SocksStorage UPnPTMRTP/H.264 BonjourNetwork Share Mount and Unmount SD CardFormat SD Card To add a network shareMaintenance Ports & DevicesPorts Port StatusSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Troubleshooting Upgrade the FirmwareFirmware To upgrade the product’s firmware Check the FirmwareEmergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings SettingsVideo cannot be recorded Technical Specifications Function/group Specifications Network Security InstallationMaintenance SupportedFunction/group Specifications General Casing PowerConnectors DimensionsConnectors Function Pin SpecificationsPerformance Considerations Audio InputAudio Output M3.11
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